Client Support Administrator

CULINA; Market Drayton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary sacrifice car scheme

Wellbeing support

Eye care vouchers

Reward & recognition

Everyday discounts

Job summary

Culina is recruiting for a Client Support Administrator to be the first point of contact for key clients, managing stock and orders, and coordinating with internal teams to resolve queries. Salary is £27,912 per annum with a 4 on, 4 off days shift pattern.

This 12-month fixed-term contract role involves delivering excellent customer service, processing orders in SAP, managing EDI issues, and providing accurate client reports to support retention and satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work in a pressurised environment.
• Ability to work using own initiative.
• Negotiating skills - ability to influence and steer.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.
• Computer literate particularly with MS Word, Outlook and Excel.
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members.
• Professional, approachable and helpful to ensure smooth running of the general operation.

Responsibilities

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes.
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed.
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt.
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled.
• Control of customer shelf life settings within SAP.
• Manage EDI crashes within SAP, processing failures and resolving issues.
• Cap and allocate stocks to orders capturing fulfilment to customers where requested.
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status' upon request.
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner.
• Provide client reports that are accurate and communicated within the agreed timeframes.
• Ensure a positive client experience through high quality service and communication thereby attaining client retention.
• Provide detailed traceability reports to clients within an agreed timescale.
• Obtain special costs for one off delivery points and off delivery destinations.
• Communicate with internal teams to achieve query resolution for clients.
• Looking after a portfolio of clients on a daily basis.

Skills

Communication

Attention to detail

Resilience under pressure

Initiative

Negotiation

Prioritisation

Customer service

Teamwork

Professionalism

Tools

MS Word

Outlook

Excel

Job description

Culina is the UK's leading independent specialist supply chain partner, trusted by some of the nation's best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity in our Chilled & Fresh division - from supplier to shelf, we make fresh supply chains simpler. Our expertise in temperature-controlled logistics ensures products are delivered safely, efficiently and on time, helping customers maximise availability and minimise waste.

Job Description

Life in this role

As part of our,Chilled & Freshdivision, we have an exciting opportunity to join the team as aClient Support Administrator.

Salary: £27,912 per annum

Shift:4 on, 4 off, days06.00-18.00

Please note: This is a 12 month Fixed Term Contract

As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.

Key Duties of aClient Support Administrator:

• Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
• Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
• Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
• Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
• Control of customer shelf life settings within SAP
• Manage EDI crashes within SAP, processing failures and resolving issues
• Cap and allocate stocks to orders capturing fulfilment to customers where requested
• Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status' upon request
• Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner
• Provide client reports that are accurate and communicated within the agreed timeframes
• Ensure a positive client experience through high quality service and communication thereby attaining client retention
• Provide detailed traceability reports to clients within an agreed timescale
• Obtain special costs for one off delivery points and off delivery destinations
• Communicate with internal teams to achieve query resolution for clients
• Looking after a portfolio of clients on a daily basis

Qualifications

What you'll need ...

• Excellent verbal and written communication skills
• Exceptional attention to detail
• Ability to work in a pressurised environment
• Ability to work using own initiative
• Negotiating skills - ability to influence and steer
• Effectively prioritising work load in order to meet set deadlines
• Customer Service driven, in order to maintain a high level of customer focus
• Computer literate particularly with MS Word, Outlook and Excel
• Be a good team worker demonstrating loyalty and commitment to the organisation and team members
• Professional, approachable and helpful to ensure smooth running of the general operation

Additional Information

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support - your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers - free eye tests and discounts on prescription glasses.
• Reward & Recognition - we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts - our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.