Senior Client Services Lead – Banking & FX

Michael Page; West End; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for professional growth

Collaborative work environment

Job summary

A reputable banking industry client in London's West End is seeking a Senior Client Services Associate to deliver effective account strategies and manage client relationships. The role offers a salary range of £50,000 to £55,000 per annum along with a comprehensive benefits package and opportunities for professional growth. Initially, the position is on-site for 5 days, transitioning to a hybrid model after training.

Qualifications

• Extensive experience in Client/Account Services in FX, Payments, Brokerage, or related fields.
• Confident working with senior stakeholders.
• Proactive in managing accounts and client relationships.

Responsibilities

• Deliver an effective account strategy including setup and management.
• Foster a culture of continuous improvement.
• Lead initiatives supporting Key Performance Indicators.
• Oversee team schedules and manage workload.
• Produce performance reports aligning service outcomes.
• Utilize CRM tools for dynamic reporting.
• Design and facilitate workshops for team development.

Skills

Client management

Stakeholder influence

Organizational skills

Proactive account management

Interpersonal skills

Attention to detail

Strategic thinking

Job description

A reputable banking industry client in London's West End is seeking a Senior Client Services Associate to deliver effective account strategies and manage client relationships. The role offers a salary range of £50,000 to £55,000 per annum along with a comprehensive benefits package and opportunities for professional growth. Initially, the position is on-site for 5 days, transitioning to a hybrid model after training.