Senior Client Services Associate

Michael Page; West End; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for professional growth

Collaborative work environment

Job summary

A reputable banking industry client in London's West End is seeking a Senior Client Services Associate to deliver effective account strategies and manage client relationships. The role offers a salary range of £50,000 to £55,000 per annum along with a comprehensive benefits package and opportunities for professional growth. Initially, the position is on-site for 5 days, transitioning to a hybrid model after training.

Qualifications

• Extensive experience in Client/Account Services in FX, Payments, Brokerage, or related fields.
• Confident working with senior stakeholders.
• Proactive in managing accounts and client relationships.

Responsibilities

• Deliver an effective account strategy including setup and management.
• Foster a culture of continuous improvement.
• Lead initiatives supporting Key Performance Indicators.
• Oversee team schedules and manage workload.
• Produce performance reports aligning service outcomes.
• Utilize CRM tools for dynamic reporting.
• Design and facilitate workshops for team development.

Skills

Client management

Stakeholder influence

Organizational skills

Proactive account management

Interpersonal skills

Attention to detail

Strategic thinking

Job description

Senior Client Services Associate – Michael Page

Join to apply for the Senior Client Services Associate role at Michael Page.

This is a permanent position within a reputable banking industry client in London's West End location offering a salary ranging from £50,000 to £55,000 per annum.

Base Pay Range

Salary: £50,000 to £55,000 per annum (commensurate with skills and experience).

Responsibilities

• Deliver an effective account strategy, including account setup, transaction execution, and ongoing management.
• Foster a culture of continuous improvement and innovation, proactively identifying and addressing process gaps before they occur, and encouraging open communication and collaboration.
• Lead initiatives that support the group's Key Performance Indicators, recommending process enhancements and innovations that align with departmental and business objectives.
• Oversee team schedules to ensure timely completion of work while allocating time for training and responding to ad hoc client queries; conduct regular check‑ins to manage workload, delegation, and team capacity.
• Produce monthly and quarterly performance reports for the Client Service Manager, aligning service outcomes with the wider commercial strategy.
• Utilise CRM tools to generate dynamic reporting that highlights trends and insights to support the development of clients and partners.
• Analyse internal data sources to proactively identify opportunities and map emerging trends.
• Design and facilitate cross-practice workshops and training sessions to support ongoing team development.

Qualifications

• Extensive experience operating at a senior level within Client/Account Services in FX, Payments, Brokerage, or related financial services areas.
• Confident working with senior stakeholders and able to influence key decision‑makers.
• Highly organised, with the ability to manage multiple priorities and meet tight deadlines.
• Proactive and hands‑on in managing accounts and client relationships.
• Comfortable working in fast‑paced, high‑pressure environments.
• Strong interpersonal skills – confident, positive, diplomatic, and able to establish credibility quickly.
• Diligent, committed, and consistently proactive.
• Adaptable, resilient, and able to thrive when faced with new challenges or unfamiliar situations.
• Exceptional attention to detail and accuracy.
• Tenacious and driven, with the ability to lead initiatives and motivate both internal and external teams.
• Strategic thinker with strong commercial awareness.

Job Offer

• Permanent position.
• Salary £50,000 to £55,000 per annum.
• Comprehensive benefits package.
• Collaborative and supportive work environment.
• Opportunities for professional growth and development with a clear path to management.
• Initially 5 days in the office, then 4 day hybrid once training is complete.

Seniority Level

Associate

Employment Type

Full‑time

Industry

Banking

Location

London, West End