Senior Client Service Manager

Kount; Nottingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leader in financial services based in Nottingham is seeking a Senior Client Service Manager to manage relationships with multiple strategic clients. You will ensure services meet expectations, oversee operational support, and deliver high-quality outcomes. The ideal candidate has robust experience in client service management and strong communication skills. This role offers an array of benefits including a contributory pension, healthcare, and personal development opportunities.

Benefits

Contributory pension

Life cover

Income protection

Healthcare

26 days holiday

Gym membership

Qualifications

• Experience within a client service management role, handling multiple complex clients.
• Strong decision-making skills within various work streams.
• Excellent communication skills.

Responsibilities

• Manage and develop relationships with strategic clients.
• Ensure services meet contractual SLAs and quality standards.
• Oversee operational support for clients.

Skills

Client service management

Interpersonal skills

Negotiation

Problem-solving

Microsoft tools

Google tools

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Our Senior Client Service Manager ensures the day to day relationship and services we provide to our clients is best in class, managing multiple clients with changing demands, working strategically across the organisation to deliver the best outcomes.

What you’ll do

• Manage and develop positive relationships with our strategic clients within a team environment, being their first point of contact in the business.
• Ensure end-to-end new and existing services provided to our clients are functioning as expected, meeting contracted service levels (SLAs), Key Performance Indicators (KPIs), and quality standards.
• Responsible for ensuring operational teams and processes are fully engaged in support to the client.
• Accountable for the delivery of a high quality service in order to meet or exceed client expectations at all times.

What experience you need

• Experience within a client service management role, handling multiple complex clients.
• Strong experience of making decisions and actions within a variety of work streams.
• Excellent interpersonal & communication skills.
• Ability to influence and negotiate at senior and executive level.
• Ability to overcome obstacles and identify solutions that support both client & business interests.
• Knowledge of Microsoft & Google tools.

What could set you apart

• Experience within a client or vendor service and/or relationship management role.
• Experience within Financial Services or Debt Services / Recovery / Collections preferred.

The Perks of being an Equifax Employee

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location

GBR-Nottingham

Function

Fulfillment / Operations

Schedule

Full time