Senior Client Operations Specialist: Complex Issues Growth

BNY; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

BNY Mellon is seeking a Client Service IC3 to resolve complex day‑to‑day issues for a specialized client base within BNY Mellon’s global network. The role requires applying advanced problem‑solving and communication skills to ensure requests are executed and clients are guided to the right resources, while supporting business development and process improvements across multiple accounts.

Collaborate with internal teams to deliver high‑quality service and expand offerings to clients for

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5–7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Supports clients in addressing and resolving complex operational and technical issues.
• Applies advanced problem‑solving skills, judgement, and experience to analyze information.
• Uses developed communication skills to deliver high‑quality service to a specialized client base.
• Provides individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies, and leverages an in‑depth understanding of broader BNY Mellon services and offerings.
• Directs clients to appropriate resources at BNY Mellon.
• Resolves complex or non‑routine client issues or inquiries, as needed.
• Leads and participates in internal activities to improve the client experience.
• Hels develop process improvements.
• Supports multiple, complex client accounts.

Skills

Client service

Problem solving

Communication skills

Education

Bachelor's degree or equivalent

Job description

BNY Mellon is seeking a Client Service IC3 to resolve complex day‑to‑day issues for a specialized client base within BNY Mellon’s global network. The role requires applying advanced problem‑solving and communication skills to ensure requests are executed and clients are guided to the right resources, while supporting business development and process improvements across multiple accounts.

Collaborate with internal teams to deliver high‑quality service and expand offerings to clients for