Client Experience & Ops Associate I

JPMorgan Chase & Co.; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support. The role involves addressing client inquiries, processing transactions, and troubleshooting issues while identifying opportunities to refer services.

You will apply your broad banking knowledge to support team goals and client relationships. In this entry-level position, you will develop skills in strategic planning, conflict management, and digital literacy to drive

Qualifications

• Excellent influencing, negotiation and communication skills.
• Experience in change management and strategic communications.
• Proficiency in digital literacy and emerging technologies.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation.
• Utilize knowledge of market products to provide informed advice to clients and stay informed on industry practices and regulations.
• Participate in development and implementation of process automation initiatives to optimize service delivery.

Skills

Client service excellence

Change management

Digital literacy

Analysis & problem solving

Job description

JPMorganChase is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support. The role involves addressing client inquiries, processing transactions, and troubleshooting issues while identifying opportunities to refer services.

You will apply your broad banking knowledge to support team goals and client relationships. In this entry-level position, you will develop skills in strategic planning, conflict management, and digital literacy to drive