Senior Specialist, Client Operations

BNY; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

BNY Mellon is seeking a Client Service IC3 to resolve complex day‑to‑day issues for a specialized client base within BNY Mellon’s global network. The role requires applying advanced problem‑solving and communication skills to ensure requests are executed and clients are guided to the right resources, while supporting business development and process improvements across multiple accounts.

Collaborate with internal teams to deliver high‑quality service and expand offerings to clients for

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5–7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Supports clients in addressing and resolving complex operational and technical issues.
• Applies advanced problem‑solving skills, judgement, and experience to analyze information.
• Uses developed communication skills to deliver high‑quality service to a specialized client base.
• Provides individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies, and leverages an in‑depth understanding of broader BNY Mellon services and offerings.
• Directs clients to appropriate resources at BNY Mellon.
• Resolves complex or non‑routine client issues or inquiries, as needed.
• Leads and participates in internal activities to improve the client experience.
• Hels develop process improvements.
• Supports multiple, complex client accounts.

Skills

Client service

Problem solving

Communication skills

Education

Bachelor's degree or equivalent

Job description

Job Description

Client Service - IC3 works with external clients to resolve complex day‑to‑day issues and direct them to appropriate resources at BNY Mellon.

• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem‑solving skills, judgement, and experience to analyze information.
• Uses developed communication skills to deliver high‑quality service to a specialized client base.
• Provides individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies, and leverages an in‑depth understanding of broader BNY Mellon services and offerings.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
• Resolves complex or non‑routine client issues or inquiries, as needed.
• Uses in‑depth knowledge of client issues and needs to contribute to business development efforts.
• Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front‑office consideration.
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Helps develop process improvements.
• No direct reports.
• Provides guidance to less‑experienced team members.
• Supports multiple, complex client accounts.

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5‑7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Equal Employment Opportunity Statement

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, Females, Individuals with Disabilities, and Protected Veterans are encouraged to apply.