Vice President, CLO Client Operations

BNY; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

BNY is seeking a VP, Client Operations in London to influence client experience across CLOs and loan portfolios. You will lead a team, resolve complex client issues, and apply advanced problem-solving to deliver top-tier service to a sophisticated client base.

The ideal candidate has 7+ years in Corporate Trust or related markets, with CLO/CDO background, strong communication skills, and a solid understanding of industry regulations. Advanced credentials are a plus.

Qualifications

• Bachelor's degree in Business/Finance or related field.
• 7+ years Corporate Trust or related financial markets experience.
• CLO/CDO background strongly preferred.
• Client service/loan operations experience within financial services preferred.
• Finance/accounting, compliance or reporting background advantageous.

Responsibilities

• Resolve complex day-to-day issues for CLOs and loan portfolios to ensure high client experience.
• Lead team members in supporting major clients and ensuring requests are executed.
• Analyse information with strong judgment and provide high‑quality service.
• Proactively identify business needs and guide clients to appropriate resources.
• Act as escalation point and contribute to process improvements in client services.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Regulatory knowledge

Education

Bachelor's degree in Business/Finance

Advanced degree or professional certification preferred

Job description

JOB DESCRIPTION

VP Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of VP Client Operations to join our Client Operations team. This role is located in London.

In this role, you’ll make an impact in the following ways:

• Works with external clients to resolve complex day-to-day issues of the assigned Collateralised Loan Obligations (“CLOs”) and /or loan portfolios to ensure high Client Experience Levels.
• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem-solving skills, judgement, and experience to analyse information.
• Uses developed communication skills to deliver high quality service to a specialised client base.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
• Resolves the most complex or non-routine client issues or inquires, as needed.
• Uses broad understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.
• Serve as an escalation point for the clients
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Uses knowledge of client services best practices and BNY client needs to help develop process improvements.
• Provides guidance to less experienced team members.
• Supports multiple, complex client accounts.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
• Minimum 7 years Corporate Trust or related financial markets/securities industry experience
• Corporate Trust, CLO/CDO background strongly preferred.
• Client Service/Loan Operations experience within financial services is strongly preferred.
• Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.
• AI proficiency in operations workflows desirable

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a Few Of Our Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

ABOUT US

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

ABOUT THE TEAM

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits And Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.