Vice President, Client Cash Processing Manager

BNY

Manchester

On-site

GBP 100,000 - 140,000

Full time

2 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Generous paid leaves

Paid volunteer time

Job summary

BNY is seeking a Vice President for Client Cash Processing to join its Wealth Services Operations team in Manchester. This role oversees client operations and reporting, driving service excellence and regulatory compliance while partnering with cross‑functional teams to improve efficiency and client outcomes.

The candidate will lead strategic initiatives, manage key client relationships, and contribute to a culture of trust and operational excellence within a global financial services firm.

Qualifications

Bachelor’s degree in Business, Finance, or related field required.
Advanced degree or professional certifications in finance or business administration preferred.
Extensive years of client service and management experience.
Experience in payment operations and in financial services operations.

Responsibilities

Foster continuous improvement culture within Client Cash Processing, aligning with our principles.
Develop and implement strategies to enhance client service delivery using best practices and innovative solutions.
Collaborate with cross‑functional teams to streamline processes and improve operational efficiency; ensure timely, accurate client reporting.
Serve as primary contact for key clients, addressing needs and concerns professionally.
Monitor performance metrics to identify improvement areas and implement corrective actions for client satisfaction.
Ensure compliance with regulatory requirements and internal policies, maintaining high standards of operational integrity and risk management.

Skills

Leadership

Collaboration

Client service experience

Interpersonal skills

AI interest

Education

Bachelor's degree in Business/Finance or related field

Advanced degree or professional certifications (preferred)

Job description

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Client Cash Processing to join our Wealth Services Operations team. This role is located in Manchester.

The Vice President, Client Cash Processing team plays a pivotal role in overseeing and enhancing client operations and reporting functions within BNY. This position is critical in ensuring that client service standards are met and exceeded by effectively managing client relationships and operational processes. By aligning with BNY's strategic pillars and principles, the role contributes to fostering a culture of trust, operational excellence, and client-centric service. Emphasizing collaboration and innovation, this position supports the organization's commitment to delivering exceptional client experiences and operational efficiency.

BNY’s Wealth Services platform is a dynamic, next-generation ecosystem that leverages advanced data analytics, intuitive digital tools, and seamless third-party integrations to streamline operations and empower advisors to deliver personalized, world-class wealth experiences at unprecedented scale.

In this role, you’ll make an impact in the following ways:

Play a key role within Client Cash Processing team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

To be successful in this role, we’re seeking the following:

Bachelor’s degree in Business, Finance, or related field required. Advanced degree or professional certifications in finance or business administration preferred.
Extensive years of client service and management experience.
Experience in payment operations.
Experience in financial services operations, wealth operations and client service preferred.
Strong leadership and collaboration skills across diverse teams, with excellent interpersonal skills for client interactions.
Demonstrable interest in continuous learning and delivery of process improvements, including the use of digital tools and AI.

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life’s journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Here’s a Few Of Our Recent Awards