Senior Client Manager - Corporate & Commercial

TN United Kingdom; Bedford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Account Handler (Underwriter) to join their dynamic team in Bedford. This full-time, permanent role focuses on delivering exceptional service to rural and farming clients, contributing to a defined strategy that emphasizes client retention and satisfaction. With a culture that prioritizes employee ownership and collaboration, this company offers a unique opportunity for talented individuals to thrive in a supportive environment. If you have a passion for commercial insurance and a strong client service background, this role is perfect for you.

Qualifications

• At least 2 years’ experience as an underwriter or account handler.
• Experience with High Net Worth or Commercial insurance products.
• Knowledge of Acturis is advantageous.

Responsibilities

• Achieving client retention targets by providing excellent service.
• Liaising with the Account Executive for renewal strategies.
• Conducting market exercises to establish competitive terms.

Skills

Client Service

Negotiation Skills

Communication Skills

Attention to Detail

Market Analysis

Education

5 GCSEs including Maths and English at grade C or above

Tools

Acturis

Job description

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Client:

Location:

Bedford, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

7c76d6498d8c

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for many reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

Howden - Corporate & Commercial are seeking a Senior Account Handler (Underwriter) within our successful Commercial Schemes division to support our Rural Team to deliver a first-class service to our clients. This role involves contributing to and delivering against a defined strategy focused on rural/farming clients. Ideal candidates will have experience handling High Net Worth or Commercial insurance products, Delegated Authorities, and/or Rural clients, with relevant knowledge.

Please note this is a full-time, permanent role. You will be based in our Bedford office, ideally onsite 2 days per week, with occasional client visits in the local area.

Responsibilities include:

• Achieving client retention targets by providing excellent service.
• Liaising with the Account Executive for renewal strategies, attending client meetings, and following up on action points.
• Conducting market exercises to establish competitive terms.
• Obtaining and presenting renewal quotes to clients.
• Issuing renewal documentation in line with contract certainty.
• Processing adjustments, notifying insurers, issuing revised documentation, and collecting premiums.
• Producing professional summaries and reports.
• Ensuring premiums are collected before coverage begins.
• Recording all relevant information in Acturis and managing diaries effectively.

Success factors:

• At least 2 years’ experience as an underwriter or account handler with HNW or commercial products.
• Experience with Delegated Authority or Rural clients is preferred.
• Knowledge of Acturis is advantageous but not essential.
• Attention to detail, efficiency, and accuracy.
• Ability to prioritize and meet deadlines.
• Strong client service, negotiation, and communication skills.
• Ability to assess client needs and communicate appropriately.

Qualifications:

• 5 GCSEs including Maths and English at grade C or above (or equivalent).

Our Culture: People First

Since 1994, we have grown from a London-based local expert to a global business with 15,000 colleagues and a presence in over 100 territories. Our values include employee ownership, integrity, expertise, and independence. Our culture fosters collaboration, innovation, and empowerment, attracting top talent and encouraging them to excel.

Diversity & Inclusion

We value equality, fairness, and respect for all colleagues, candidates, clients, and partners, regardless of age, disability, race, religion, gender, sexual orientation, marital status, or family circumstances.