Senior Client Delivery Lead - SaaS & FinTech

SearchWorks; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

SearchWorks, a leading UK financial technology provider, is looking for an experienced Customer Delivery Manager to join its client delivery team in London. This hybrid role involves owning strategic customer relationships and ensuring successful onboarding and service delivery.

The ideal candidate will have extensive experience in enterprise software or SaaS, strong communication skills, and a customer-first mindset. You will lead cross-functional teams and be responsible for achieving measurable business outcomes.

Qualifications

• Proven experience delivering complex software or SaaS implementations.
• Experience managing enterprise customer relationships.
• Strong stakeholder management skills, including engagement with senior leadership.

Responsibilities

• Manage end-to-end delivery for customer implementations.
• Build and maintain strong relationships with client stakeholders.
• Lead cross-functional teams to develop delivery plans and timelines.

Skills

Delivery management

Stakeholder management

Agile methodologies

SaaS implementation

Communication

Job description

SearchWorks, a leading UK financial technology provider, is looking for an experienced Customer Delivery Manager to join its client delivery team in London. This hybrid role involves owning strategic customer relationships and ensuring successful onboarding and service delivery.

The ideal candidate will have extensive experience in enterprise software or SaaS, strong communication skills, and a customer-first mindset. You will lead cross-functional teams and be responsible for achieving measurable business outcomes.