Delivery Manager

SearchWorks; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

SearchWorks, a leading UK financial technology provider, is looking for an experienced Customer Delivery Manager to join its client delivery team in London. This hybrid role involves owning strategic customer relationships and ensuring successful onboarding and service delivery.

The ideal candidate will have extensive experience in enterprise software or SaaS, strong communication skills, and a customer-first mindset. You will lead cross-functional teams and be responsible for achieving measurable business outcomes.

Qualifications

• Proven experience delivering complex software or SaaS implementations.
• Experience managing enterprise customer relationships.
• Strong stakeholder management skills, including engagement with senior leadership.

Responsibilities

• Manage end-to-end delivery for customer implementations.
• Build and maintain strong relationships with client stakeholders.
• Lead cross-functional teams to develop delivery plans and timelines.

Skills

Delivery management

Stakeholder management

Agile methodologies

SaaS implementation

Communication

Job description

Customer Delivery Manager | Financial Services Technology | London (Hybrid)

Location: London (Hybrid – 3 days office/client site)

A leading UK financial technology provider is seeking an experienced Customer Delivery Manager to join its growing client delivery team. This is an excellent opportunity for a delivery professional with experience in enterprise software, SaaS, or financial services environments to take ownership of strategic customer relationships and drive successful implementations and ongoing service delivery.

As a Customer Delivery Manager, you will act as the primary point of contact for a portfolio of key clients, ensuring successful onboarding, implementation, and ongoing service delivery. You'll work closely with internal delivery, product, and commercial teams to build trusted client partnerships and deliver measurable business outcome.

Key Responsibilities

• esManage end-to-end delivery for customer implementations and ongoing engagemen
• tsBuild and maintain strong relationships with client stakeholders, including senior executiv
• esLead cross-functional teams to develop delivery plans, timelines, and project governan
• ceMonitor project progress, risks, dependencies, and reporti
• ngDrive customer satisfaction and service excellen
• ceSupport commercial activities including renewals, upsell, and cross-sell opportuniti
• esAlign customer objectives with product roadmaps and strategic initiativ
• esContribute to continuous improvement of delivery processes and best practic

About

YouThey need someone who can combine strong delivery management skills with a customer-first minds

• nceProven experience delivering complex software or SaaS implementati
• onsExperience managing enterprise customer relationsh
• ipsStrong stakeholder management skills, including engagement with senior leaders
• hipKnowledge of Agile and Waterfall delivery methodologiesExperience managing multiple priorities in a fast-paced environm
• entExcellent communication, governance, and reporting ski
• llsCommercial awareness and ability to identify growth opportunities within accou
• nceFinancial services, banking, or lending industry experie
• nceMortgage technology or lending platform experie
• nceExperience working within regulated environme