Senior Client Coordinator, Offensive Security (UK/Partners)

WorkNest Secure; Leeds; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Annual leave 25 days + holidays

Birthday day off

Private medical insurance

Gym/wellbeing membership

Volunteer days

Health cash plan

EV salary sacrifice scheme

Family leave pay

Sick pay

Pension salary sacrifice

Sophos Home Cover

Employee referral scheme

Social events

Job summary

WorkNest Secure is seeking a Senior Client Coordinator for UK/Partners to oversee the day-to-day operations and ensure efficient service delivery across multiple lines. You will report to the Head of Client Coordination and guide Client Coordinators Executives while maintaining a high billable output and driving continuous improvements in client satisfaction and internal processes.

The role emphasizes coaching, end-to-end delivery across UK & Partners, cost management, KPI achievement, and

Qualifications

• Proven ability to manage service delivery operations under pressure.
• Experience in team management and mentoring.
• Strong understanding of penetration testing services and client expectations.

Responsibilities

• Report directly to Head of Client Coordination.
• Coaching & Oversight of Client Coordinators.
• Manage end-to-end delivery for Offensive Security Consulting across UK & Partners.
• Management of service delivery costs and align to budget.
• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target.
• Provide line management for Client Coordinators, including regular 1:1s, performance reviews, and career development.
• Foster a high-performing team culture, leading by example as a role model for the Client Coordination team.
• Drive and maintain a customer focussed culture across the Client Coordination team.
• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement.
• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations.
• Manage multiple assessments and clients’ deliverables simultaneously and effectively.
• Arrange assessments and provide clear schedules and prerequisites to clients.
• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes.
• Prepare for and conduct a weekly delivery update to the account management team on a rota basis.
• Report to Head of Client Coordination on team performance and operational enhancements.
• Attend team meetings and periodic performance assessments.
• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed.

Skills

People management

Team coaching

Pen testing knowledge

Organisational skills

Stakeholder negotiation

Client coordination

Job description

WorkNest Secure is seeking a Senior Client Coordinator for UK/Partners to oversee the day-to-day operations and ensure efficient service delivery across multiple lines. You will report to the Head of Client Coordination and guide Client Coordinators Executives while maintaining a high billable output and driving continuous improvements in client satisfaction and internal processes.

The role emphasizes coaching, end-to-end delivery across UK & Partners, cost management, KPI achievement, and