Senior Client Coordinator – UK & Partnerships

WorkNest Secure; Leeds; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Annual leave 25 days + holidays

Birthday day off

Private medical insurance

Gym/wellbeing membership

Volunteer days

Health cash plan

EV salary sacrifice scheme

Family leave pay

Sick pay

Pension salary sacrifice

Sophos Home Cover

Employee referral scheme

Social events

Job summary

WorkNest Secure is seeking a Senior Client Coordinator for UK/Partners to oversee the day-to-day operations and ensure efficient service delivery across multiple lines. You will report to the Head of Client Coordination and guide Client Coordinators Executives while maintaining a high billable output and driving continuous improvements in client satisfaction and internal processes.

The role emphasizes coaching, end-to-end delivery across UK & Partners, cost management, KPI achievement, and

Qualifications

• Proven ability to manage service delivery operations under pressure.
• Experience in team management and mentoring.
• Strong understanding of penetration testing services and client expectations.

Responsibilities

• Report directly to Head of Client Coordination.
• Coaching & Oversight of Client Coordinators.
• Manage end-to-end delivery for Offensive Security Consulting across UK & Partners.
• Management of service delivery costs and align to budget.
• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target.
• Provide line management for Client Coordinators, including regular 1:1s, performance reviews, and career development.
• Foster a high-performing team culture, leading by example as a role model for the Client Coordination team.
• Drive and maintain a customer focussed culture across the Client Coordination team.
• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement.
• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations.
• Manage multiple assessments and clients’ deliverables simultaneously and effectively.
• Arrange assessments and provide clear schedules and prerequisites to clients.
• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes.
• Prepare for and conduct a weekly delivery update to the account management team on a rota basis.
• Report to Head of Client Coordination on team performance and operational enhancements.
• Attend team meetings and periodic performance assessments.
• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed.

Skills

People management

Team coaching

Pen testing knowledge

Organisational skills

Stakeholder negotiation

Client coordination

Job description

WorkNest Secure is the cyber security, information security and data protection suite of WorkNest. The business has been formed following the merger of established cyber security brands including Bulletproof and Pentest People, bringing together deep expertise across penetration testing, cyber resilience, compliance, data protection and information security services.

We support organisations with services including penetration testing, Cyber Essentials, ISO consultancy, data protection, DPO support, vulnerability scanning, information security consultancy and wider governance, risk and compliance services.

As the Senior Client Coordinator for UK/Partners, Offensive Security Consultancy, you will be responsible for the running of the day-to-day operations, ensuring efficient delivery of services across multiple service lines. You will report to the Head of Client Coordination and help manage the Client Coordinators Executives while maintaining a high billable output and drive continuous improvements in client satisfaction and internal processes.

Responsibilities

• Report directly to Head of Client Coordination
• Coaching & Oversight of Client Coordinators
• Manage end-to-end delivery for Offensive Security Consulting across UK & Partners
• Management of service delivery costs and align to budget
• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target
• Provide line management for Client Coordinators, including regular 1:1s, performance reviews, and career development
• Foster a high-performing team culture, leading by example as a role model for the Client Coordination team
• Drive and maintain a customer focussed culture across the Client Coordination team
• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement
• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations
• Manage multiple assessments and clients’ deliverables simultaneously and effectively
• Arrange assessments and provide clear schedules and prerequisites to clients
• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes
• Prepare for and conduct a weekly delivery update to the account management team on a rota basis
• Report to Head of Client Coordination on team performance and operational enhancements
• Attend team meetings and periodic performance assessments
• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed

Skills Required

• Proven ability to manage service delivery operations under pressure
• Previous experience in team management and mentoring
• Strong understanding of penetration testing services and client expectations
• Excellent organisational skills with high attention to detail
• Capability to manage multiple client engagements simultaneously
• Effective negotiation skills with multiple stakeholders - Employees & customers included

Personal Attributes

• Proactive and solutions-oriented mindset
• Excellent written and verbal communication skills
• Strong influencing and negotiation abilities across all levels
• Ability to work well solo and as part of a team
• Approachable and supportive leadership style
• High level of attention to detail and accuracy is essential
• Self-motivated with a commitment to personal and professional growth

Benefits

• Annual leave: 25 days, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays which will be paid.
• Birthday Day Off: One additional day off for your birthday, to be taken a week either side of your birthday
• Private Medical Insurance Discounted individual coverage (available after successful completion of probation). Full individual cover after 3 years.
• Subsidised Gym / Wellbeing membership
• VITO Days: 2 paid volunteer days per year (available after probation)
• Health Cash Plan Cash back on dental, optical and more, Employee Assistance Programme, Virtual GP and wellbeing resources (available from day one)
• UK Electric Vehicle Salary Sacrifice Scheme Subject to eligibility criteria
• Enhanced Family Related Leave Pay subject to qualifying periods
• Company Sick Pay 2 weeks enhanced sick pay
• Pension Standard Life Salary Sacrifice Pension - 3% Employer / 5% Employee. Auto-enrolment after 3 months, with the option to opt in or opt out
• Sophos Home Premium Cover for your family personal laptops
• Employee referral scheme
• Social events

If you’re organised, proactive and passionate about delivering great client experiences, we’d love to hear from you. This is a great opportunity to join a growing cyber security team, make a real impact and help shape how we deliver offensive security services across the UK and our partner network.

The WorkNest group brings together 15+ specialist organisations, each with decades of experience supporting organisations worldwide with risk and compliance solutions.

Our WorkNest Secure suite brings together leading cyber security and compliance expertise to help organisations stay protected, resilient, and one step ahead of emerging threats.