Senior Client Coordinator

WorkNest; Stevenage; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Annual leave 25 days, +1 per year (max

Birthday Day Off

Private Medical Insurance

Pension 3%/5%

Gym / Wellbeing

VITO Days

Health Cash Plan

EV Salary Sacrifice Scheme

Enhanced Family Leave

Company Sick Pay

Sophos Home Premium

Employee referral scheme

Social events

Job summary

WorkNest Secure, the cyber security and data protection arm of WorkNest, seeks a Client Coordinator to oversee day-to-day operations and ensure efficient service delivery across multiple lines. You will report to the Head of Client Coordination and lead end-to-end delivery for Offensive Security Consulting, balancing budgets and driving a high-performing, customer-focused team culture.

Key duties include coordinating calendars, managing multiple client engagements and assessments, and providing

Qualifications

• Experience delivering service delivery operations under pressure.
• Experience in team management and mentoring.
• Excellent organisational skills with high attention to detail.
• Ability to manage multiple client engagements simultaneously.
• Strong negotiation skills with multiple stakeholders – employees & customers included.

Responsibilities

• Report directly to Head of Client Coordination and manage end-to-end delivery for Offensive Security Consulting.
• Manage service delivery costs and align to budget.
• Work to achieve forecasted monthly billable day targets and KPI updates.
• Foster a high-performing team culture and drive a customer-focused attitude across the Client Coordination team.
• Coordinate calendars and locations for Offensive Security Consultants across multiple sites.
• Manage multiple assessments and clients’ deliverables simultaneously and effectively.
• Arrange assessments and provide clear schedules and prerequisites to clients.
• Support Head of Client Coordination in maintaining pre-assessment documentation and processes.
• Prepare for and conduct weekly delivery updates to the account management team on a rota basis.
• Attend team meetings and periodic performance assessments.
• Support recruitment and onboarding of Service Delivery team members when needed.

Skills

Delivery management

Team mentoring

Organisational skills

Stakeholder management

Communication

Job description

WorkNest Secure is the cyber security, information security and data protection suite of WorkNest. The business has been formed following the merger of established cyber security brands including Bulletproof and Pentest People, bringing together deep expertise across penetration testing, cyber resilience, compliance, data protection and information security services.

We support organisations with services including penetration testing, Cyber Essentials, ISO consultancy, data protection, DPO support, vulnerability scanning, information security consultancy and wider governance, risk and compliance services.

As the Client Coordinator you will be responsible for the running of the day-to-day operations, ensuring efficient delivery of services across multiple service lines.

Responsibilities:

• Report directly to Head of Client Coordination
• Manage end-to-end delivery for Offensive Security Consulting
• Management of service delivery costs and align to budget
• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target
• Foster a high-performing team culture
• Drive and maintain a customer focussed culture across the Client Coordination team
• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement
• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations
• Manage multiple assessments and clients’ deliverables simultaneously and effectively
• Arrange assessments and provide clear schedules and prerequisites to clients
• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes
• Prepare for and conduct a weekly delivery update to the account management team on a rota basis
• Attend team meetings and periodic performance assessments
• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed

Skills Required:

• Proven ability to manage service delivery operations under pressure
• Previous experience in team management and mentoring
• Excellent organisational skills with high attention to detail
• Capability to manage multiple client engagements simultaneously
• Effective negotiation skills with multiple stakeholders – Employees & customers included

Personal Attributes:

• Proactive and solutions-oriented mindset
• Excellent written and verbal communication skills
• Strong influencing and negotiation abilities across all levels
• Ability to work well solo and as part of a team
• Approachable and supportive leadership style
• High level of attention to detail and accuracy is essential
• Self-motivated with a commitment to personal and professional growth

Benefits:

• Annual leave: 25 days, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays which will be paid.
• Birthday Day Off: One additional day off for your birthday, to be taken a week either side of your birthday
• Private Medical InsuranceDiscounted individual coverage (available after successful completion of probation). Full individual cover after 3 years.
• Subsidised Gym / Wellbeing membership
• VITO Days:2 paid volunteer days per year (available after probation)
• Health Cash PlanCash back on dental, optical and more, Employee Assistance Programme, Virtual GP and wellbeing resources (available from day one)
• UK Electric Vehicle Salary Sacrifice Scheme Subject to eligibility criteria
• Enhanced Family Related Leave Paysubject to qualifying periods
• Company Sick Pay2 weeks enhanced sick pay
• PensionStandard Life Salary Sacrifice Pension - 3% Employer / 5% Employee. Auto-enrolment after 3 months, with the option to opt in or opt out
• Sophos Home PremiumCover for your family personal laptops
• Employee referral scheme
• Social events

If you’re organised, proactive and passionate about delivering great client experiences, we’d love to hear from you. This is a great opportunity to join a growing cyber security team, make a real impact and help shape how we deliver offensive security services across the UK and our partner network.