Senior Client Communications Consultant

TN United Kingdom; London; Hybrid; GBP 75,000 - 87,000; Full time

Job summary

An established industry player is seeking a Senior Client Communications Consultant to design and deliver impactful multi-channel communication strategies. This role involves collaborating with corporate clients and internal stakeholders to enhance engagement and support client goals. You will lead strategic planning, oversee campaign execution, and mentor junior colleagues, fostering a culture of innovation and excellence. With a focus on diversity and inclusion, this role offers a flexible working environment, competitive salary, and numerous benefits, making it an exciting opportunity for professionals looking to make a significant impact in the field.

Benefits

Private Medical Cover

38 Days Annual Leave

Excellent Pension

12x Salary Life Assurance

Career Breaks

Income Protection

3 Volunteering Days

Qualifications

• Experience leading large-scale communication campaigns for corporate clients.
• Strong project management and stakeholder influence skills.

Responsibilities

• Lead strategic communication planning for major workplace clients.
• Build trusted relationships with clients and stakeholders.
• Oversee campaign execution ensuring quality and compliance.

Skills

Strategic Communication Planning

Project Management

Stakeholder Influence

Verbal Communication

Written Communication

Creativity

Coaching

Education

CIM Certification

Pensions-related Certification

Job description

Senior Client Communications Consultant, London

Phoenix Group Holdings

Location: London, United Kingdom

Job Category: Consulting

EU work permit required: Yes

Job Reference: aaeeb7110f12

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description

Job Type: Permanent

Location: Hybrid with time spent working in the Edinburgh and/or London offices, as well as home and client offices

Flexible working: All roles are open to part-time, job-share, and other flexible arrangements. We will discuss your preferences during the recruitment process.

Closing Date: 16th May

Salary and benefits: From £75k, plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3 volunteering days, and more.

Who are we?

We aim to be the best place for our 6,600 colleagues to work. We are the UK’s largest long-term savings and retirement business, offering products across our market-leading brands, including Standard Life, SunLife, Phoenix Life, and ReAssure. We serve around 1 in 5 people in the UK with a pension. As a FTSE 100 organization, we are committed to transitioning to net zero by 2050.

The Opportunity

As a senior team member, you will design and deliver multi-channel communication strategies that engage workplace members and support client goals. You will work closely with trustees, corporate clients, and senior internal stakeholders to drive impactful campaigns. Additionally, you will mentor colleagues, fostering innovation and raising standards across the team and for Standard Life.

What You’ll Do

• Lead strategic communication planning and execution for major workplace clients (typically £500m+ AUA).
• Build trusted relationships with clients, trustees, and stakeholders.
• Create engaging member narratives based on data, insights, and market knowledge.
• Oversee campaign execution, ensuring quality, compliance, and impact.
• Support business growth through propositions, pitches, and content development.
• Mentor junior colleagues, promoting continuous improvement and innovation.

What You’ll Bring

• Experience leading large-scale communication campaigns for corporate or workplace savings clients.
• Strong project management and stakeholder influence skills.
• Excellent communication skills, both verbal and written.
• Strategic thinking, creativity, and commercial awareness.
• Experience coaching or developing others is a plus.

Professional qualifications (e.g., CIM or pensions-related certification) are desirable but not essential.

Our Commitment

We value diversity and welcome applicants from all backgrounds. If your experience differs from the listed requirements but you believe you can bring value, we encourage you to apply. If you need adjustments during the recruitment process, please let us know to support your best performance.