Senior Client Care & Recruitment Lead – Preston

Talent Finder; Preston; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

20 days annual leave + bank holidays

Friendly office culture

Preston City Centre location

Job summary

Talent Finder UK in Preston is seeking a Senior Client Care / Recruitment Manager to own the client care function, oversee onboarding, and ensure top-tier service across the UK and Ireland. You will manage key client relationships, address escalations, and drive client satisfaction as a senior contact with the internal recruitment team.

The role offers a Monday–Friday, 9am–5pm schedule, with a salary of £30,000–£40,000 per annum.

Qualifications

• Extensive experience within the recruitment industry.
• Senior client-facing/account management experience.
• Proven track record building long-term client relationships.
• Confidence to manage senior client stakeholders and negotiations.
• Strong commercial awareness and client retention understanding.
• Excellent communication, negotiation and problem-solving skills.
• Highly organised, able to manage priorities and maintain high service standards.
• Proactive approach to improving client satisfaction.

Responsibilities

• Taking ownership of client care and the overall client experience.
• Overseeing the onboarding of new clients, ensuring they understand our services, systems and processes.
• Managing key client relationships and acting as a senior point of contact.
• Ensuring clients receive proactive communication, ongoing support and a consistently high standard of service.
• Managing escalated issues and resolving concerns effectively to protect client relationships.
• Monitoring client feedback and satisfaction, ensuring actions are followed through.
• Working closely with the internal recruitment team to ensure client expectations are understood and met.
• Identifying opportunities to strengthen client retention and develop long-term partnerships.
• Reviewing client care processes and recommending improvements to service delivery.
• Maintaining high standards of professionalism, accountability and client communication across the business.

Skills

Recruitment experience

Client management

Communication skills

Negotiation

Problem solving

Organisational skills

Independent decision making

Job description

Talent Finder UK in Preston is seeking a Senior Client Care / Recruitment Manager to own the client care function, oversee onboarding, and ensure top-tier service across the UK and Ireland. You will manage key client relationships, address escalations, and drive client satisfaction as a senior contact with the internal recruitment team.

The role offers a Monday–Friday, 9am–5pm schedule, with a salary of £30,000–£40,000 per annum.