Senior Client Care / Recruitment Manager

Talent Finder; Preston; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

20 days annual leave + bank holidays

Friendly office culture

Preston City Centre location

Job summary

Talent Finder UK in Preston is seeking a Senior Client Care / Recruitment Manager to own the client care function, oversee onboarding, and ensure top-tier service across the UK and Ireland. You will manage key client relationships, address escalations, and drive client satisfaction as a senior contact with the internal recruitment team.

The role offers a Monday–Friday, 9am–5pm schedule, with a salary of £30,000–£40,000 per annum.

Qualifications

• Extensive experience within the recruitment industry.
• Senior client-facing/account management experience.
• Proven track record building long-term client relationships.
• Confidence to manage senior client stakeholders and negotiations.
• Strong commercial awareness and client retention understanding.
• Excellent communication, negotiation and problem-solving skills.
• Highly organised, able to manage priorities and maintain high service standards.
• Proactive approach to improving client satisfaction.

Responsibilities

• Taking ownership of client care and the overall client experience.
• Overseeing the onboarding of new clients, ensuring they understand our services, systems and processes.
• Managing key client relationships and acting as a senior point of contact.
• Ensuring clients receive proactive communication, ongoing support and a consistently high standard of service.
• Managing escalated issues and resolving concerns effectively to protect client relationships.
• Monitoring client feedback and satisfaction, ensuring actions are followed through.
• Working closely with the internal recruitment team to ensure client expectations are understood and met.
• Identifying opportunities to strengthen client retention and develop long-term partnerships.
• Reviewing client care processes and recommending improvements to service delivery.
• Maintaining high standards of professionalism, accountability and client communication across the business.

Skills

Recruitment experience

Client management

Communication skills

Negotiation

Problem solving

Organisational skills

Independent decision making

Job description

Senior Client Care / Recruitment Manager

Senior Client Care / Recruitment Manager | Preston | Monday to Friday, 9am–5pm | £30,000–£40,000 per annum

Are you a senior recruitment professional with the experience and confidence to take ownership of client relationships and deliver an exceptional standard of service?

Talent Finder UK, based in Preston, is looking for an experienced Senior Client Care / Recruitment Manager to lead the client care function, oversee client onboarding and ensure our clients receive a consistently high level of service and support.

Operating across the UK and Ireland, Talent Finder UK provides recruitment solutions to businesses across a wide range of sectors. We are looking for a senior professional who understands the recruitment industry, can confidently manage client expectations and has the expertise to build lasting, productive client partnerships.

Are you the right person for the job?

• Extensive experience within the recruitment industry is essential
• Proven experience in a senior client-facing, account management or relationship management role, ideally within recruitment
• A track record of building and maintaining long-term client relationships
• The confidence and professionalism to manage senior client stakeholders and handle challenging conversations
• Strong commercial awareness and an understanding of client retention
• Excellent communication, negotiation and problem-solving skills
• The ability to take ownership, make decisions and resolve issues independently
• Highly organised, with the ability to manage priorities and maintain consistently high service standards
• A proactive approach to improving client satisfaction and the overall client experience

What will your role as Senior Client Care / Recruitment Manager look like?

• Taking ownership of client care and the overall client experience
• Overseeing the onboarding of new clients, ensuring they understand our services, systems and processes
• Managing key client relationships and acting as a senior point of contact
• Ensuring clients receive proactive communication, ongoing support and a consistently high standard of service
• Managing escalated issues and resolving concerns effectively to protect client relationships
• Monitoring client feedback and satisfaction, ensuring actions are followed through
• Working closely with the internal recruitment team to ensure client expectations are understood and met
• Identifying opportunities to strengthen client retention and develop long-term partnerships
• Reviewing client care processes and recommending improvements to service delivery
• Maintaining high standards of professionalism, accountability and client communication across the business

What can you expect in return?

• A fun office environment with a friendly and supportive company culture
• A dedicated Admin team who are on hand to offer advice and support
• An ideal location in Preston City Centre
• 20 days’ annual leave plus bank holidays, increasing by one day for each year worked, up to a maximum of five additional days

A member of the recruitment team will contact you to discuss the application.