Senior Client Care Advisor

Cinque Ports Vets; Dewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading veterinary hospital in Dewsbury is seeking a Senior Client Care Assistant to manage a team, deliver exceptional client services, and handle administrative tasks. The ideal candidate will have experience in team management and customer service, with veterinary experience preferred. This full-time role includes benefits like 5 weeks holiday, career progression opportunities, and a wellness program.

Benefits

5 weeks holiday and Birthday Leave

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness program

Employee assistance program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Qualifications

• Experience of managing a team.
• Customer service experience.
• Experience of working within a front-of-house team.
• Veterinary experience preferable.

Responsibilities

• Work closely with senior managers and all departments.
• Define and implement client service standards.
• Lead outstanding client and pet care.
• Assist with insurance claims.
• Manage financial reconciliation and petty cash.
• Handle customer complaints efficiently.

Skills

Team management

Customer service

Front-of-house experience

Veterinary experience

Job description

Your role and responsibilities

• Working closely with senior managers and all departments in the hospital to deliver and promote practice objectives.
• Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given.
• Lead and encourage outstanding client and pet care from all team members.
• Working alongside another Senior CCA managing a team of 9.
• Be a presence within reception, lead by example by engaging with colleagues, clients and their pets in day to day duties such as: answering telephone calls, booking appointments, dealing with general queries.
• Assisting with insurance claims.
• Ensure all customer complaints are dealt with swiftly and efficiently.
• Financial reconciliation, banking, petty cash.
• Debt management.
• General practice administrative tasks.

Hours

This is a full-time permanent position working 40 hours per week and 1 in 4 weekends. Shifts vary from 7.30am-4.30pm, 8am-5pm, 11am-8pm.

Essential Requirements

• Experience of managing a team.
• Customer service experience.
• Experience of working within a front-of-house team.
• Veterinary experience preferable.

Benefits

• 5 weeks holiday and Birthday Leave.
• Career progression opportunities.
• Staff discount schemes.
• Life Assurance.
• Enhanced sickness pay.
• Enhanced equal family leave.
• Employer contribution pension scheme.
• Wellness program including:
• Employee assistance program.
• Eyecare voucher scheme.
• Free annual Flu jab.
• Cycle to work scheme.
• Recruitment referral reward scheme.

About us

Calder Vets Dewsbury is a 24 hour veterinary hospital based in West Yorkshire and is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team at [e-mail].