Senior Client Advisor - Sloane St

LORO PIANA; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Loro Piana is a renowned Italian luxury Maison seeking a Senior Client Advisor. You will deliver exceptional client experiences, greet and advise clients, and leverage product expertise to cross-sell while building lasting relationships.

You will contribute to store success, support visual presentation, and maintain client profiles with discretion and care. Fluency in English is essential; additional languages are a plus, and you will collaborate with the team to meet store objectives and

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for exceeding expectations.
• Proven track record of achieving individual targets and contributing to team results.
• Confident, service-oriented and empathetic in interactions with clients and team members.
• Fluent in English (spoken and written). Additional languages a plus.

Responsibilities

• Greet, listen to, assist, advise, and exceed client expectations to deliver exceptional service.
• Cross-sell and upsell products using in-depth product knowledge.
• Build and nurture long-term client relationships and client books.
• Maintain accurate client profiles in company systems and manage client portfolios.

Skills

Sales targets

Clienteling

Relationship building

Cross-sell upsell

Team collaboration

Visual merchandising

Inventory awareness

Communication

Job description

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence

As a Senior Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success through exceptional qualitative and quantitative results.

• Consistently achieve individual and team objectives, taking accountability for sales results while actively supporting colleagues to drive collective success.
• Deliver an exceptional client experience by thoughtfully greeting, listening to, assisting, advising, and ultimately exceeding expectations.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge to cross and upsell.
• Engage with diverse clients, effortlessly putting them at ease to build long-lasting, meaningful relationships.
• Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to nurture existing clients, acquire new profiles, and build long-term relationships.
• Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
• Support with Visual Merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization across both front and back-of-house areas.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour.
• Support management in developing the team by acting as a mentor and a guide for new joiners

Proven experience in a similar retail environment.

Client-centric mindset with a passion for consistently exceeding expectations.

Proven track record of achieving individual targets and contributing to collective team results.

Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.

Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.

Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.

Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.

Deeply passionate and knowledgeable about our products and the luxury industry.

Committed team player with a strong collaborative approach across key stakeholders.

Fluent in English (spoken and written); proficiency in additional languages is a plus.