Client Advisor - Harrods ACCS

LVMH Group; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Loro Piana is recruiting a Client Advisor to consistently exceed client expectations with a personable, engaging approach. Join a luxury Maison within the LVMH group and contribute to both individual and store success.

Key responsibilities include building lasting client relationships, sharing brand heritage, and collaborating with the team to meet store objectives while maintaining impeccable product presentation and adapting to Visual Merchandising guidelines.

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for consistently exceeding expectations.
• Proven track record of achieving individual targets and contributing to team results.
• Confident, service-oriented, adaptable, and empathetic in client and team interactions.
• Strong commercial mindset with collaborative approach.

Responsibilities

• Achieve individual and store objectives.
• Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience.
• Cultivate meaningful, long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships through regular communication via email, phone, or messages.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge and storytelling.
• Collaborate with store team to support store-wide activities and shared objectives.
• Assist with Visual Merchandising following Loro Piana guidelines.
• Maintain pristine product presentation and organization in front and back of house.
• Support with inventory management and ad hoc back-of-house tasks.
• Adhere to grooming and behaviour standards as per company policies.

Skills

Client engagement

Sales targets

Communication skills

Fluent English

Job description

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence

As a Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success.

Job responsibilities

• Achieve individual and store objectives.
• Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience
• Cultivate meaningful, long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge and compelling storytelling.
• Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
• Support with Visual Merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization across both front and back-of-house areas.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour.

Profile

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for consistently exceeding expectations.
• Proven track record of achieving individual targets and contributing to collective team results.
• Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
• Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
• Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
• Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Committed team player with a strong collaborative approach across key stakeholders.
• Fluent in English (spoken and written); proficiency in additional languages is a plus.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.