Senior Client Advisor - Sloane St

LVMH Group; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Loro Piana in London seeks a Senior Client Advisor to deliver an exceptional client experience, exceed sales targets, and advocate the brand’s heritage. You will build lasting client relationships, cross-sell premium products, and maintain client profiles within company systems.

Join a luxury environment where collaboration, brand expertise, and client-centric service are central to success and growth opportunities.

Qualifications

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for consistently exceeding expectations.
• Proven track record of achieving individual targets and contributing to collective team results.
• Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
• Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
• Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
• Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Committed team player with a strong collaborative approach across key stakeholders.
• Fluent in English (spoken and written); proficiency in additional languages is a plus.

Responsibilities

• Consistently achieve individual and team objectives, taking accountability for sales results while actively supporting colleagues to drive collective success.
• Deliver an exceptional client experience by greeting, listening to, assisting, advising, and exceeding expectations.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge to cross and upsell.
• Engage with diverse clients, building long-lasting relationships.
• Maintain ongoing client relationships through regular communication via email, phone, or messages.
• Develop and grow your client book, maintaining accurate client profiles in company systems.
• Demonstrate sales leadership and clienteling skills to nurture existing clients and acquire new profiles.
• Collaborate with store team on activities and store objectives.
• Support Visual Merchandising in line with Loro Piana guidelines.
• Maintain pristine product presentation and stock organization.
• Support inventory management and back-of-house tasks.

Skills

Clienteling

Sales targets

Communication

Relationship building

Team collaboration

Brand knowledge

Customer service

Tools

CRM systems

POS systems

Job description

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence

As a Senior Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success through exceptional qualitative and quantitative results.

Job responsibilities

• Consistently achieve individual and team objectives, taking accountability for sales results while actively supporting colleagues to drive collective success.
• Deliver an exceptional client experience by thoughtfully greeting, listening to, assisting, advising, and ultimately exceeding expectations.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge to cross and upsell.
• Engage with diverse clients, effortlessly putting them at ease to build long-lasting, meaningful relationships.
• Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to nurture existing clients, acquire new profiles, and build long-term relationships.
• Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
• Support with Visual Merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization across both front and back-of-house areas.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour.
• Support management in developing the team by acting as a mentor and a guide for new joiners

Profile

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for consistently exceeding expectations.
• Proven track record of achieving individual targets and contributing to collective team results.
• Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
• Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
• Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
• Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Committed team player with a strong collaborative approach across key stakeholders.
• Fluent in English (spoken and written); proficiency in additional languages is a plus.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.