Client Advisor - Harrods MRTW

LVMH Group; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Loro Piana, an iconic Italian luxury Maison within the LVMH group, is seeking a Client Advisor to consistently exceed client expectations with a personable approach. You will contribute to store success by engaging clients, cultivating relationships, and sharing brand heritage.

Join a team that values craftsmanship, luxury service, and teamwork, in a client-facing environment in London. Fluency in English is essential; other languages are a plus.

Qualifications

• Profile items indicate a client-centric mindset with a passion for exceeding expectations.
• Proven track record in achieving individual targets and contributing to team results.
• Excellent communication and interpersonal skills with the ability to build and nurture a client portfolio.

Responsibilities

• Achieve individual and store objectives.
• Engage clients to deliver an exceptional, tailored experience.
• Cultivate meaningful client relationships through proactive engagement.
• Maintain ongoing client relationships via email, phone, and messages.
• Develop and grow your client book with accurate client profiles.
• Understand and share our brand history and heritage with clients.
• Showcase product categories through expert knowledge and storytelling.
• Collaborate with store team on objectives and activities.
• Support Visual Merchandising per Loro Piana guidelines.
• Maintain pristine product presentation and organization front and back of house.
• Assist with inventory management and back-of-house tasks.
• Adhere to grooming and behaviour standards.

Skills

Client-centric mindset

Proven retail experience

Excellent communication

Fluent English

Job description

Loro Piana is an Italian luxury Maison founded in 1924, renowned for creating the world’s finest textiles, ready-to-wear, accessories, and bespoke garments. Driven by an unwavering dedication to exceptional craftsmanship and the rarest raw materials, we stand as a leader in the luxury sector. As an iconic Maison within the LVMH group, we maintain an enduring commitment to unmatched quality, elegance, and excellence

As a Client Advisor, you will consistently exceed client expectations through a personable and engaging approach, driving both individual and team success.

Job responsibilities

• Achieve individual and store objectives.
• Engage and connect with clients on an emotional level to deliver an exceptional, tailored, and unforgettable experience
• Cultivate meaningful, long-lasting client relationships through proactive engagement.
• Maintain ongoing client relationships through regular communication and connection via email, phone, messages, etc.
• Develop and grow your client book, maintaining accurate client profiles using company systems.
• Deeply understand and confidently share our brand history and heritage.
• Showcase our product categories through expert knowledge and compelling storytelling.
• Act as a collaborative team member, actively contributing to store-wide activities and shared objectives.
• Support with Visual Merchandising in accordance with Loro Piana guidelines.
• Maintain pristine product presentation and organization across both front and back-of-house areas.
• Support with inventory management and ad hoc back of house tasks.
• Follow the company’s policies and procedures including Loro Piana’s standards in terms of grooming and behaviour.

Profile

• Proven experience in a similar retail environment.
• Client-centric mindset with a passion for consistently exceeding expectations.
• Proven track record of achieving individual targets and contributing to collective team results.
• Confident, service-oriented, adaptable, and empathetic in your approach to clients and team members.
• Strong commercial mindset with the ability to achieve performance goals while maintaining a collaborative team spirit.
• Exceptional communication and interpersonal skills, with a proven ability to build and nurture a client portfolio.
• Flexible, agile, and creative in your approach, with a naturally inclusive and open-minded mindset.
• Deeply passionate and knowledgeable about our products and the luxury industry.
• Committed team player with a strong collaborative approach across key stakeholders.
• Fluent in English (spoken and written); proficiency in additional languages is a plus.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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