Brand Ambassador- Fine Jewellery

Four Seasons Recruitment Ltd; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Competitive commission & package

Job summary

Four Seasons Recruitment Ltd is seeking a Brand Ambassador for a flagship London boutique. The role focuses on driving sales across all categories with emphasis on High Jewellery and VIP clients, delivering exceptional service, and acting as a luxury advisor with strong storytelling.

You will work closely with the Store Director and team to ensure a premium client experience, cultivate relationships, and promote the Maison's craftsmanship and heritage.

Qualifications

• Proven success within luxury retail.
• Demonstrated ability to achieve sales targets and develop High Jewellery and VIP client relationships.
• Excellent communication, presentation and storytelling skills.
• GIA knowledge would be advantageous.
• Commercially minded with negotiation and relationship-building abilities.
• Experience mentoring or coaching colleagues within luxury retail.
• Fluent English is essential; additional languages desirable.
• Proficient in Microsoft Office, CRM systems and luxury retail POS platforms.

Responsibilities

• Drive sales across all product categories, with focus on High Jewellery and VIP clients.
• Deliver exceptional client experiences through product knowledge, consultations and storytelling.
• Build and nurture long-term relationships with existing clients and develop new High Jewellery business.
• Deliver presentations showcasing the brand's heritage, craftsmanship and collections.
• Collaborate with boutique colleagues and Head Office to ensure a seamless client experience.
• Maintain accurate client records using CRM to support client development and repeat business.
• Uphold boutique security standards while expanding the client base through networking.

Job description

Brand Ambassador – Luxury Fine Jewellery Maison

London

Up to £45,000 based on experience

Competitive commission & package

Monday-Saturday opening

About the Brand

Our client is an internationally renowned luxury fine jewellery Maison, celebrated for its exceptional expertise in diamonds and exquisite craftsmanship. With a prestigious flagship boutique in London and a global reputation for creating some of the world's most extraordinary diamond jewellery, the brand offers clients an unrivalled luxury experience through its distinctive diamond-first approach.

The Role

Our client is seeking an experienced Brand Ambassador to join their flagship London boutique on a full-time, permanent basis. This is an exciting opportunity for a commercially driven luxury retail professional to play a key role in driving sales performance across all categories, with a particular focus on high jewellery.

As a member of the boutique team, you will cultivate lasting relationships with existing and prospective clients, delivering exceptional service while acting as a trusted luxury advisor. Working closely with the Store Director and wider retail team, you'll contribute to the continued success of the boutique while championing the Maison's values of craftsmanship, storytelling and exceptional client experience.

Key Responsibilities

• Drive sales across all product categories, with a particular focus on High Jewellery and VIP clientele.
• Deliver exceptional client experiences through expert product knowledge, personalised consultations and luxury storytelling.
• Build and nurture long-term relationships with existing clients while proactively developing new High Jewellery business.
• Deliver engaging presentations showcasing the brand's heritage, craftsmanship, diamonds and collections.
• Collaborate with colleagues across boutiques and Head Office to ensure a seamless and consistent client experience.
• Maintain accurate client records using CRM systems to support client development and repeat business.
• Uphold the highest standards of boutique security while identifying opportunities to expand the client base through networking and relationship building.

Required Skills & Experience

• Proven success within luxury retail, ideally in fine jewellery, watches or other high-value luxury products.
• Demonstrated experience achieving sales targets and developing High Jewellery and VIP client relationships.
• Excellent communication, presentation and storytelling skills.
• Strong knowledge of luxury jewellery; GIA certification would be advantageous.
• Commercially minded with excellent negotiation and relationship-building abilities.
• Previous experience mentoring or coaching colleagues within a luxury retail environment.
• Fluent English is essential. Additional language skills in Middle Eastern Arabic, Chinese, or European languages (such as Russian, Italian, Spanish or French) would be highly desirable.
• Proficient in Microsoft Office, CRM systems and luxury retail POS platforms.