Client Advisor

Outside The Box Recruitment Ltd; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

1%-5% Commission

10% Bonus

Discount on products

Pension Scheme

Healthcare

Job summary

Outside The Box Recruitment Ltd in Central London is seeking an experienced Luxury Client Advisor to join our client's expanding network of stores. You will deliver exquisite service, build lasting client relationships and cross-sell fine watches and jewellery.

The role requires at least 2 years in luxury retail, strong communication, clientelling skills, and a passion for premium brands. Evening events and networking may be part of the role, with attractive commission and benefits.

Qualifications

• Minimum 2 years experience selling fine watches / jewellery or luxury fashion.
• Experience in clientelling and service delivery within a luxury / premium retail environment.
• Must be articulate with excellent communication skills.

Responsibilities

• Establish rapport with clients and deliver outstanding customer experience.
• Build and nurture a client database, identifying needs and maintaining contact.
• Exceed personal and team sales targets; stay informed on new brands, products and launches.
• Cross-sell Fine Jewellery and Fine Watches; contribute to boutique success.
• Adhere to company policies, security procedures and professional standards.
• Be an effective team member and participate in evening events to network with clients.

Skills

Clienteling

Excellent communication

Luxury retail experience

Fine watches & jewellery knowledge

Job description

LUXURY CLIENT ADVISOR – FINE WATCHES & JEWELLERY

CENTRAL LONDON

We are looking for experienced Luxury Senior / Sales Consultants with 2+yrs experience selling PREMIUM / LUXURY watches & jewellery or fashion.

This is a very exciting time for our client who is expanding their stores and creating a number of Client Advisor roles.

The ability to clientele, build strong positive working relationships is a must as is the need to inspire the clients with not just excellent service but the stories about the beautiful pieces.

Role:

• Reporting to the Boutique Manager, and Assistant Manager, you will be part of a team of 8-15 Sales Associates
• Establish a rapport with the clients, servicing their requirements and go ‘above and beyond’ to deliver outstanding customer experience and establish repeat business.
• Build and foster a client database, identifying your clients’ needs and keeping appropriate contact with them.
• Establish yourself as the ‘go-to’ person in your area of expertise.
• Be driven to exceed targets, both in personal and team sales figures
• Be aware of, and knowledgeable about, new brands, products and launches and update clients where appropriate.
• Be aware of, and exhibit knowledge of procedure and security compliance. Adhering to company policies at all times.
• Responsible for your work, behaviour, and performance at all times.
• Be an effective team member.
• Based in Fine Jewellery and can cross sell Fine Watches.

Ideal Candidate:

• Must be articulate with excellent communication skills.
• Senior / Sales Consultant must have a minimum of 2yrs experience selling fine watches / jewellery or luxury fashion
• Experience in clientelling and service delivery within a luxury / premium retail environment.
• Be passionate about fine Jewellery and the opportunity to learn about fine watches
• A motivated team member, communicating with, and supporting, your colleagues and striving to deliver exemplary customer service.
• Sales and service driven aiming to exceed targets set.
• A passion to learn and self-develop knowledge on all products.
• Flexible and confident to attend evening events to network, enhance sales and relationship build with clients.
• Have excellent English both verbal and written – additional language skills would be an advantage.
• Smart and well-groomed in appearance.

Additional to the basic salary:

1%-5% Commission , 10% Bonus, Discount, Pension Scheme, Healthcare, additional benefits

Please only apply if you have ‘The Right to Work’ in the UK