Senior Clerical Assistant - REQ06792 - 489538

North Lanarkshire Council Ltd; Viewpark; On-site; GBP 28,000 - 30,000; Full time

Job summary

North Lanarkshire Council seeks an administrative professional to support housing services across Viewpark and other offices within North Lanarkshire. You will assist with administration, supervise clerical staff, delegate workloads and help deliver efficient services to the public.

The role requires moderate administrative experience, good keyboard skills and knowledge of Microsoft Office. Experience dealing with customers and familiarity with housing services are desirable.

Qualifications

• Moderate relevant administrative experience.
• Good keyboard skills.
• Working knowledge of Microsoft Office.
• Experience dealing with the public.
• Knowledge of Council and Housing services desirable.

Responsibilities

• Supervise clerical staff and delegate workloads.
• Ensure deadlines are met.
• Provide admin support across housing services.
• Assist with First Stop Shop duties when required.

Skills

Administrative experience

Customer service

Tools

Microsoft Office

Job description

NLC5 £27,937 - £29,666

North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

You will primarily be based within Viewpark Housing Office, however, you may be required to work from any Housing Office throughout North Lanarkshire. Working for the Locality Housing Manager, you will be responsible for assisting in the provision of an efficient operational service in all areas of administration, staff training and development, assisting with First Stop Shop duties when required.

Responsible for the supervision of clerical staff, delegating workloads and ensuring deadlines are met, you will have excellent organisational skills, be a self-starter and have a flexible approach to work, which includes dealing with customers and a wide range of Council services.

Moderate relevant administrative experience, good keyboard skills, a working knowledge of Microsoft Office and experience of dealing with the public are essential. You should also have relevant administration experience. Knowledge of Council and Housing services, supervisory skills and customer care training are desirable.

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone [phone].

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL