Duty Supervisor (Part-Time) - REQ06728 - 489405

North Lanarkshire Council; Coatbridge; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

27 days annual leave

6 public holidays

Job summary

North Lanarkshire Council based in Coatbridge is recruiting to support its venue management team. The role focuses on delivering high-quality services, monitoring staff performance and driving membership sales across leisure activities.

Applicants must have SVQ2 or higher, with a First Aid at Work certificate and PVG scheme readiness. Weekend hours are involved and a comprehensive benefits package is offered.

Qualifications

• Experience in leisure/fitness or customer service environment.
• Ability to communicate effectively at all times.
• Health and safety awareness and PVG scheme requirement.

Responsibilities

• Assist the Venue Management Team to ensure high standards of service and customer experience.
• Monitor staff performance to maintain exceptional customer service.
• Drive sales of memberships and related services and activities.
• Contribute to development and implementation of innovative activity programmes.

Skills

Customer service

Communication

Education

SVQ2

National or Higher Certificate

First Aid at Work Certificate

Job description

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC 7 £33,343 to £36,267 (Pro Rata)

Based in Townhead Community Centre, Coatbridge you will assist the Venue Management Team in ensuring the provision of services and activities are operated to a high standard as well as monitoring the performance of staff to provide exceptional standards of service for customers, maximise sales of memberships/related services and activities and achieve outstanding levels of customer retention. You will be able to contribute to the development and implementation of innovative and successful activity programmes.

Working as part of a team you will ensure all Health & Safety, maintenance, customer service delivery and any administrative tasks are dealt with promptly and accurately. You will carry out day to day duties, including staff supervision and motivating staff to ensure the highest level of customer service is provided.

You will have experience within a leisure/fitness or customer service position and will be able to communicate effectively at all times.

Educated to SVQ2, National or Higher Certificate, you will have a working knowledge of Health and Safety Regulations, with a current First Aid at Work Certificate.

You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.

Work Pattern:

Saturday 8am to 4pm and Sunday 9am to 5pm

Working here at North Lanarkshire Council

If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefitsavailable to you,find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone [phone].

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***