Senior Claims Quality & Technical Lead — Flexible Work

ECR Global; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Private medical insurance

Training and development opportunities

Flexible working options

Job summary

ECR Global is looking for a Senior Technical & Quality Manager to lead quality assurance in their Group Protection claims function. This pivotal role demands a strong background in protection claims and experience managing teams.

Key responsibilities include improving the claims quality framework, providing technical oversight for high-value claims, and engaging with reinsurers. Exceptional analytical skills and leadership capability are essential, along with a commitment to embedding compliance standards.

The role offers a competitive salary, bonuses, and flexible working options.

Qualifications

• Strong background in Protection claims, ideally Group Protection.
• Proven experience handling complex claims, appeals and disputes.
• Leadership experience in a claims environment.

Responsibilities

• Own and improve claims quality framework for consistent outcomes.
• Lead sampling and audit program for performance insights.
• Manage a team of senior claims professionals.

Skills

Analytical skills

Communication skills

Stakeholder influence

Leadership and coaching

Job description

ECR Global is looking for a Senior Technical & Quality Manager to lead quality assurance in their Group Protection claims function. This pivotal role demands a strong background in protection claims and experience managing teams.

Key responsibilities include improving the claims quality framework, providing technical oversight for high-value claims, and engaging with reinsurers. Exceptional analytical skills and leadership capability are essential, along with a commitment to embedding compliance standards.

The role offers a competitive salary, bonuses, and flexible working options.