Claims Analysis Leader: Elevate Quality & Outcomes

SCOR Group; Greater London; Hybrid; GBP 85,000 - 95,000; Full time

Job summary

SCOR Group in London seeks a Claims Analyst Manager to lead a team of Claims Analysts, ensuring high-quality, compliant claims decisions and strong governance. You will manage performance, QA oversight, and stakeholder collaboration to deliver fair customer outcomes.

The role requires senior technical claim handling proficiency and a drive for process improvement within a regulated environment.

Qualifications

• Experience leading an operational or claims analysis function/team.
• Strong governance, controls, and quality standards knowledge.
• Sound judgement and ability to manage complex decision-making.
• Regulatory experience in a UK financial services environment.
• Excellent stakeholder management and communication skills.
• Data-driven mindset with experience using MI to manage performance and risk.

Responsibilities

• Lead and develop a team of Claims Analysts to achieve high performance.
• Set objectives aligned to business priorities and conduct regular performance reviews.
• Monitor KPIs, QA scores, and SLA adherence across the team.
• Oversee claims analysis to ensure accuracy and policy alignment.
• Coordinate with QA to monitor processing by TA&A teams.
• Provide SME input for transformation initiatives including automation.
• Escalate complex/high-risk claims to Claims Expert when needed.

Skills

People leadership

Quality assurance

Stakeholder management

Data-driven mindset

Regulatory knowledge

Performance management

Process improvement

Decision making

Communication skills

Leadership presence

Education

Experience in (re)insurance or insurance operations

Tools

QA frameworks

MI tools

Job description

SCOR Group in London seeks a Claims Analyst Manager to lead a team of Claims Analysts, ensuring high-quality, compliant claims decisions and strong governance. You will manage performance, QA oversight, and stakeholder collaboration to deliver fair customer outcomes.

The role requires senior technical claim handling proficiency and a drive for process improvement within a regulated environment.