Senior Claims Process Improvement Specialist

TN United Kingdom; Redhill; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Senior Claims Process Improvement Specialist to enhance the Claims process and customer experience. This role involves analyzing current processes, leading improvement initiatives, and collaborating with teams to implement effective changes. With a focus on innovation and collaboration, you will play a key role in shaping the future of Claims operations. Enjoy a flexible hybrid work environment and a generous benefits package, including a new joiner bonus and wellness programs. If you're passionate about process improvement and customer service, this opportunity is perfect for you.

Benefits

Private Medical Insurance

Pension Contributions

25 Days Holiday Entitlement

Wellness Programme

Volunteer Encouragement

Qualifications

• Experience in process improvement/change management within a Claims environment.
• Knowledge of the insurance industry and core functions.

Responsibilities

• Analyze and document Claims processes to enhance customer experience.
• Lead implementation efforts using project and change management techniques.
• Coach and mentor team members on continuous improvement.

Skills

Process Improvement

Change Management

Data Analysis

Stakeholder Management

Communication Skills

Lean Techniques

Education

University Degree

Tools

Six Sigma Green Belt

Job description

Social network you want to login/join with:

Senior Claims Process Improvement Specialist, Redhill

col-narrow-left

Client:

SPE Travelers Management, LTD

Location:

Redhill, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ae4fd953771b

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Target Openings

2

What Is the Opportunity?

We are looking for a Senior Claims Process Improvement Specialist to join our Claim Europe, Value Added Services team on a permanent basis, based in any of our UK offices. If you have a passion for Claim improvement and a drive to enhance the Customer/Broker journey and experience, this is the role for you! As a Claims Process Improvement Specialist, you will analyze and document Claims processes, participate in Claim reviews, projects, and Test & Learns. You should have excellent listening and communication skills, attention to detail, and be comfortable with data analysis. Collaboration across teams and making improvement recommendations will be key.

This role is ideal for someone with experience in process improvement/change management within a Claims environment. Travelers Europe offers flexibility for hybrid work, with employees working three days in the office and two at home, subject to policy changes. The role includes a £1500 new joiner bonus, with potential referral bonuses.

Our values: Be Committed, Be Connected, Be Creative, and Be Energized. Embracing these will help you succeed and contribute to a great workplace.

What Will You Do?

1. Build strong partnerships with Claim Europe colleagues, providing process improvement expertise to enhance performance and customer experience.
2. Review 'As Is' processes and recommend cost-effective future states to senior management, securing their support.
3. Lead implementation efforts to realize benefits, using project and change management techniques, and communicate progress to stakeholders.
4. Facilitate continuous improvement meetings, influence senior leaders, and share expertise in lean techniques.
5. Collaborate with colleagues and participate in strategic initiatives affecting operational effectiveness.
6. Lead or contribute to process improvement studies, focusing on impactful initiatives.
7. Ensure effective delivery and oversight of operational improvements across European Business functions, leveraging broader organizational resources.
8. Coach and mentor team members and leaders on continuous improvement and process optimization.
9. Implement recommendations to improve operational performance through redesigned workflows and technology use.
10. Participate in various projects as assigned by the Head of Claim, Europe.
11. Perform other duties as needed.

What Will Our Ideal Candidate Have?

• Knowledge of the insurance industry and core functions.
• University degree.
• Six Sigma Green Belt or higher, or recognized Lean certification, with proven experience in process reviews.
• Successful delivery of multiple process improvement projects.
• Market insight and ability to apply it to process improvements.
• Strategic and creative thinking skills.
• Strong stakeholder management and communication skills.
• Ability to work collaboratively within complex organizations.
• Operational skills to deliver on business plans.
• Highly organized, delivery-focused, and self-motivated.
• Experience leading change and influencing stakeholders.
• Experience managing process improvement projects through their lifecycle.

What is a Must Have?

• Experience in a Claims environment.

What Is in It for You?

• Private Medical Insurance: Single cover at start, with options for dependents at your expense.
• Retirement: Pension contributions from Travelers, with options to contribute more.
• Holiday Entitlement: Starting at 25 days, with options to purchase more.
• Wellness Programme: Resources to support health and well-being, including mental health services.
• Volunteer Encouragement: Opportunities to give back, with matching gifts and rewards programs.

Employment Practices

Travelers is an equal opportunity employer, valuing diversity and inclusion. For questions about physical requirements, contact us. We reserve the right to fill the position at a different level. For more about our benefits, visit our website.