Senior Associate Business Analysis – Discovery & Transformation

TN United Kingdom; Burgess Hill; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Senior Associate in Business Analysis, where you will play a vital role in transforming payment capabilities. This exciting position involves collaborating with cross-functional teams, interpreting business requirements, and driving innovative solutions. You will be part of a global initiative, contributing to a Centre of Excellence that shapes the future of payments. With a commitment to employee well-being and development, this role offers a dynamic environment that fosters growth and strategic thinking. If you're ready to make an impact and lead the way in a collaborative setting, this opportunity is for you.

Benefits

Comprehensive medical, dental, vision insurance

Flexible working model

Generous paid parental leave

Free access to wellness centers

Career development opportunities

Confidential counseling support

Qualifications

• Strong analytical skills and ability to articulate complexities.
• Experience in documenting business requirements and processes.
• Excellent verbal and written communication skills.

Responsibilities

• Support Senior Managers in discovery and transformation efforts.
• Collaborate with business partners to document requirements.
• Analyze and document business processes and customer journeys.

Skills

Analytical Skills

Business Requirements Documentation

Communication Skills

Collaboration Skills

Critical Thinking

Problem-Solving Skills

Job description

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Senior Associate Business Analysis – Discovery & Transformation, Burgess Hill

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Client:

AMEX

Location:

Burgess Hill, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3ed7e6c59d79

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a Centre of Excellence to drive operational and technical excellence in payment execution to ultimately drive new revenue, relevance and opportunities for the business.

How will you make an impact in this role?

The role of Senior Associate, Business Analysis is an exciting opportunity for a talented Business Analyst to support Discovery & Transformation of new payment capabilities. You will work in a team of Senior Business Analysts for the Enterprise Payments Centre of Excellence priorities, bridging the gap between business and technology by interpreting business requirements into capability needs for technical delivery. Reporting to the Senior Manager, Business Analysis Discovery & Transformation, you will help to reshape and transform how payment products are built and delivered at American Express. You will collaborate with product delivery owners, architects, and business stakeholders to bring the product vision to life.

This is a great opportunity for someone wanting to demonstrate their strong analytical skills and develop strategic thinking, operating as a core member of a large modernization program and developing innovative payment capabilities.

Job Responsibilities:

• Support Senior Managers leading the discovery & transformation efforts for the Enterprise Payments Centre of Excellence
• Collaborate with business partners to understand and document business requirements, clarify development scope and associated business value, as well as dependencies
• Analyse and document business processes and customer journeys
• Support Senior Managers to develop presentations materials for colleagues and Senior Leadership
• Develop a technical understanding of Enterprise Money Movement and its capabilities

Minimum Qualifications

• Strong analytical skills with the ability to clearly articulate complexities
• Experience eliciting, articulating and documenting business requirements
• Strong verbal and written communication skills
• Strong collaboration and interpersonal skills ability to navigate cross functional teams to deliver on shared objectives
• High intellectual curiosity, with critical thinking and problem-solving skills.
• Driving results and collaborating in a cross-functional and global environment
• Flexibility in supporting various time zones, as this role supports global initiatives

Preferred Qualifications

• Expertise in Account-to-Account Payments, Authorization, Clearing & Settlement, and Payment processing
• Experience with Agile Delivery Framework

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.