Senior Claims Process Improvement Specialist

TN United Kingdom; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Claims Process Improvement Specialist to enhance customer experiences and optimize claims processes. This role offers the chance to lead strategic initiatives and collaborate with teams across Europe, driving meaningful improvements in a dynamic environment. With a focus on innovation and collaboration, the successful candidate will leverage their expertise in process improvement to influence senior leaders and mentor team members. This exciting opportunity includes flexible hybrid working arrangements and a competitive bonus structure, making it ideal for those passionate about making a significant impact in the insurance sector.

Benefits

Private Medical Insurance

Retirement contributions

Minimum 25 days holiday

Wellness programs

Community involvement programs

Qualifications

• Experience in delivering process improvements within a Claims environment.
• Strong communication and attention to detail skills.

Responsibilities

• Build partnerships to improve business performance and customer experience.
• Lead implementation of process improvements and manage change initiatives.

Skills

Data Analysis

Process Improvement

Communication Skills

Stakeholder Management

Project Management

Education

University Degree

Six Sigma Green Belt

Job description

Senior Claims Process Improvement Specialist, London

Client:

SPE Travelers Management, LTD

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

bf54ba2e4554

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. We have maintained our reputation as one of the best property casualty insurers for over 160 years. Join us to discover a culture rooted in innovation and collaboration.

Job Category

Claim

Target Openings

2

What Is the Opportunity?

We are seeking a Senior Claims Process Improvement Specialist to join our Claim Europe, Value Added Services team on a permanent basis, based in any UK office. If you are passionate about Claim improvement and enhancing customer and broker experience, this role is ideal for you.

You will analyze and document claims processes, participate in reviews, projects, and Test & Learn initiatives. Strong communication, attention to detail, and data analysis skills are essential. Collaboration across teams and making improvement recommendations are key responsibilities.

Experience in delivering process improvements within a Claims environment is preferred.

Travelers Europe offers flexible hybrid working arrangements, with a mix of in-office and remote work.

This role includes a £1500 new joiner bonus, with potential for additional referral bonuses.

Our core values include Commitment, Connection, Creativity, and Energy, which guide our success and workplace culture.

Key Responsibilities:

• Build partnerships across Claim Europe to improve business performance and customer experience.
• Review 'As Is' processes and recommend cost-effective future states with senior management support.
• Lead implementation of process improvements, managing projects and change initiatives.
• Facilitate continuous improvement meetings, influencing senior leaders.
• Participate in strategic initiatives and process improvement studies.
• Ensure operational improvements support European business functions, leveraging broader organization resources.
• Coach and mentor team members on continuous improvement techniques.
• Oversee operational process improvements through workflow redesign and technology use.
• Participate in various projects as assigned.

Ideal Candidate Profile:

• Knowledge of the insurance industry and core functions.
• University degree.
• Six Sigma Green Belt or equivalent, with proven experience leading process improvements.
• Successful track record in delivering process improvement projects.
• Strategic thinker with strong stakeholder management skills.
• Ability to navigate complex organizational structures.
• Operational skills to deliver business plans.
• Highly organized, proactive, and delivery-focused.
• Experience leading change and influencing stakeholders.

Must Have:

• Previous experience in a Claims environment.

Benefits:

• Private Medical Insurance: Single cover with options for dependents.
• Retirement contributions and pension plan options.
• Minimum 25 days holiday, up to 35 with purchase options.
• Wellness programs and mental health support.
• Volunteer and community involvement programs.

Employment Practices:

Travelers is an equal opportunity employer. We value diversity and inclusion.

If you have questions about physical requirements, contact us. We reserve the right to fill the position at a different level. For more benefits info, visit our website.