Senior Claims Handler

TieTalent; Chelmsford; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Minimum of 25 days holiday

Defined contribution pension scheme

Health cash plan or Private Medical Insurance

Discounted gym membership

Private Medical Insurance

Volunteer days

Share incentive plan

Critical illness cover

Season ticket loan

Discounted gym membership

Voucher portal

Job summary

A reputable insurance brokerage in Chelmsford is seeking a Senior Claims Handler. The role involves managing client relationships and claims negotiations, working in a hybrid format. Ideal candidates will possess strong claims knowledge and exceptional negotiation skills. Benefits include 25+ days holiday, pension contributions, and a health cash plan.

Qualifications

• Prior claims negotiation experience is essential.
• Knowledge of FCA requirements is a must.
• Proven experience in client service and relationship management.
• Enthusiastic approach to client service with strong relationship building skills.
• Good analytical mind set and excellent problem-solving skills.

Responsibilities

• Deliver exceptional customer service and manage client relationships.
• Handle claims negotiation process with clients, underwriters, and legal representatives.
• Provide recommendations on coverage for the settlement of claims.
• Apply product and market knowledge to resolve contentious claims.
• Oversee third party providers such as loss adjusters, lawyers, surveyors.
• Provide pre-renewal support for meetings, placing and renewal.

Skills

Strong Property or Commercial claims knowledge

Confident negotiation skills

Strong relationship building skills

Good analytical mindset

Excellent problem-solving skills

Job description

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As a Claims Handler, you will be responsible for delivering exceptional customer service and managing client relationships. With your £500k delegated authority, you will have significant interaction with your clients, including regular meetings. Our client, a leading Insurance Broker, is expanding and seeking another Claims Handler to join their experienced and well-regarded team. You will work across various classes and be involved in all stages of the claims process, from first notification to settlement, collaborating closely with a major client. Your role will include working with your clients to establish the strategy and process for the notification, agreement, collection, and successful settlement of this claims portfolio. This is an excellent opportunity to leverage your claims knowledge for the benefit of your clients, within an environment that values your contribution. Our client supports hybrid working, allowing you to perform this role both from their Chelmsford office and your home on a weekly basis.

As a successful Claims Handler, you will:

• Carefully handle the claims negotiation process with your client, underwriters and or their appointed legal representatives and or loss adjusters
• Proactively anticipate and present to your client the best settlement solution
• Provide recommendations on coverage to facilitate the settlement of claims
• Co-ordinate discussions and meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement
• Use your depth of product and market knowledge to help in resolving contentious claims
• Engage and oversee third party providers e.g. loss adjusters, lawyers, surveyors etc
• Technical support for pre-renewal meetings, placing and renewal

To be a successful Claims Handler you will demonstrate:

• Strong Property or Commercial claims knowledge and settlement experience
• Knowledge of FCA requirements and standards
• Confident negotiation skills
• Enthusiastic approach to client service with strong relationship building skills
• Good analytical mind set and excellent problem-solving skills

In addition to a good salary and working with a strong professional team, your Benefits will include:

• Minimum of 25 days holiday, plus bank holidays and the option to 'buy' extra days
• Defined contribution pension scheme, including Employer contributions
• Life insurance, 4x your basic annual salary, which you can top-up
• Income protection, for up to 50% of your annual income, with options to top up
• Health cash plan or Private Medical Insurance
• Three fully paid volunteering days per year
• Share incentive plan, stock purchase plan
• Critical illness cover
• Discounted gym membership
• Season ticket loan
• Discounted voucher portal

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance and Sales
• Industries: Technology, Information and Internet

Disclaimers: Referrals increase your chances of interviewing at TieTalent. This listing is for a role located in Chelmsford, England, United Kingdom.