Claims Executive

TipTopJob; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday leave

Training and development

Benefits package

Career progression

Job summary

TipTopJob is seeking a Claims Handler to join a growing financial services business in the United Kingdom. You will be the main contact for customers, manage claims, and ensure an empathetic, efficient service from start to finish.

Working with an experienced team, you’ll maintain records, liaise with third parties, and develop your knowledge for a long-term career in financial services. Training and progression opportunities are provided.

Qualifications

• Experience in claims handling or strong customer service background.
• Excellent communication and attention to detail.
• Organised, proactive and collaborative team player.

Responsibilities

• Manage claims from notification to resolution.
• Keep customers informed throughout the journey.
• Liaise with third parties and maintain records.
• Progress claims in line with procedures and compliance.
• Deliver excellent customer service.

Skills

Customer service

Claims handling

Communication skills

Organized

Job description

Are you looking to build a rewarding career within the financial services sector? Whether youre an experienced Claims Handler or someone with exceptional customer service skills who is eager to learn, wed love to hear from you.

Were recruiting for a well established and growing financial services business that is passionate about investing in its people. Known for its friendly culture and collaborative approach, this is a business where your personality, enthusiasm and willingness to develop are just as important as your experience.

The Role

As a Claims Handler , youll be a key point of contact for customers, supporting them throughout the claims process and ensuring they receive a professional, empathetic and efficient service from start to finish.

Working alongside an experienced team, youll manage claims, communicate with customers and third parties, maintain accurate records and ensure each case is progressed effectively. Youll also have the opportunity to develop your knowledge and build a long term career within a professional financial services environment.

Key Responsibilities

• Manage claims from initial notification through to resolution
• Build positive relationships with customers and relevant third parties
• Keep customers informed throughout the claims journey, providing an excellent level of service at every stage
• Handle enquiries professionally and ensure queries are resolved efficiently
• Maintain accurate and up:to:date records and documentation
• Progress claims efficiently while following company procedures and compliance requirements
• Liaise with relevant parties to obtain information and ensure claims are progressed promptly
• Work collaboratively with colleagues to deliver the best possible customer experience

About You

• Has previous claims handling experience or comes from a strong customer service background with a genuine interest in developing a career within financial services
• Is bubbly, personable and confident communicating with a wide range of people
• Has a positive attitude and is keen to learn and develop new skills
• Is organised, proactive and able to manage a varied workload
• Has excellent attention to detail and takes pride in getting things right
• Takes pride in delivering exceptional customer service and building strong relationships
• Works well as part of a supportive team and enjoys a collaborative environment
• Is looking for a long:term opportunity with a business that will invest in their development

Whats on Offer?

• Salary circa A GBP 26,500
• 25 days holiday plus bank holidays
• An additional day off to celebrate your birthday
• Full training and ongoing professional development
• Excellent company benefits package
• A welcoming and supportive team culture
• Genuine opportunities for career progression
• The opportunity to develop your career within a growing financial services business