Senior Claims Examiner - PI

CNA Hardy; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

The Senior Claims Examiner role at CNA Hardy in London is focused on managing a portfolio of complex professional indemnity, cyber and technology claims from initial assessment through to resolution. You will interpret policy wordings, make coverage decisions, set reserves and work with brokers, insureds and legal partners to secure timely, commercially sound settlements.

Hybrid working options are available.

Qualifications

• Proven experience handling complex professional indemnity, cyber, tech or related commercial claims.
• Strong coverage analysis, reserving and quantum assessment skills.
• Confident working within delegated authority and structured processes.
• Clear communication and accurate reporting to brokers, insureds, and experts.
• Good knowledge of current legislation, regulation and market developments.

Responsibilities

• Manage a varied portfolio of complex professional indemnity, cyber and technology claims within agreed authority levels.
• Interpret policy wordings, investigate claims thoroughly and assess liability, quantum and exposure.
• Deliver timely, commercially sound settlements and defence strategies with brokers, insureds, experts and legal partners.
• Set accurate reserves and provide clear analysis and reporting to management.
• Support less experienced colleagues and contribute to projects and presentations.

Skills

Complex claims experience

Technical judgement

Negotiation skills

Commercial awareness

Professional collaboration

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.

We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Senior Claims Examiner to manage complex professional indemnity, cyber and technology claims from initial investigation through to effective resolution.

What You’ll Be Doing:

• Claims ownership: Manage a varied portfolio of complex professional indemnity, cyber and technology claims within agreed authority levels.
• Coverage and investigation: Interpret complex policy wordings, investigate claims thoroughly and assess liability, quantum and exposure.
• Resolution strategy: Work with brokers, insureds, experts and legal partners to deliver timely, commercially sound settlements and defence strategies.
• Reserving and reporting: Set accurate reserves, identify emerging trends and provide clear analysis and reporting to management.
• Team contribution: Support less experienced colleagues, maintain high-quality claim data and contribute to projects and presentations.

What We’re Looking For:

• Complex claims experience: Proven experience handling complex professional indemnity, cyber, technology or closely related commercial claims.
• Technical judgement: Strong coverage analysis, reserving and quantum assessment skills, with confidence working within delegated authority.
• Negotiation skills: A track record of developing effective settlement strategies and resolving challenging claims with multiple stakeholders.
• Commercial awareness: Sound knowledge of relevant legislation, regulation and market developments affecting complex claims.
• Professional collaboration: Clear communication, accurate reporting and the ability to guide colleagues while working effectively with brokers, insureds and experts.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.

Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success.We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.