Claims Examiner - PI

00601 CNA Services (UK) Limited; City Of London; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Flexible hybrid working

Competitive benefits

Job summary

CNA Hardy is recruiting a Claims Examiner in London to manage professional indemnity and technology claims from initial coverage review to resolution. You will interpret policy wording, assess cover, and drive timely, cost-effective outcomes while coordinating with insureds, claimants, and legal partners.

The role offers flexible hybrid working and a competitive benefits package, with opportunities for growth within a leading specialist insurer.

Qualifications

• Practical knowledge of claims handling in professional indemnity or tech risks.
• Strong analytical and problem-solving skills for decisive actions within authority.
• Clear negotiation and settlement strategy skills.

Responsibilities

• Interpret policy wording to determine cover and resolve complex issues.
• Set activity plans and reserves; authorise payments within authority.
• Gather evidence and evaluate claims with insureds, claimants, and experts.
• Work with legal counsel and brokers to agree settlements or defenses.
• Maintain accurate records and report developments to compliance.

Skills

Claims handling

Analytical thinking

Negotiation

Relationship building

Attention to detail

Tools

Microsoft Office

ECF

CLASS

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact. The Role We are currently hiring for a Claims Examiner in our London office to manage professional indemnity and technology claims from initial coverage review through to timely, commercially focused resolution.

What You’ll Be Doing:

• Coverage assessment: Interpret policy wording, determine whether cover applies and escape complex coverage issues when needed.
• Claim management: Set activities and reserves, authorise payments within authority and drive claims towards timely, cost-effective outcomes.
• Investigation and evaluation: Gather evidence and assess claims through contact with insureds, claimants, witnesses and relevant experts.
• Resolution strategy: Work with legal counsel, brokers, underwriters, account representatives and insureds to agree focused settlement or defence strategies.
• Reporting and compliance: Maintain accurate claim records, report material developments and meet applicable legal, regulatory and internal requirements.

What We’re Looking For:

• Claims expertise: Practical knowledge of claims handling and insurance industry principles, ideally within professional indemnity or technology risks.
• Sound judgement: Strong analytical and problem‑solving skills, with the confidence to make balanced decisions within delegated authority.
• Negotiation skills: The ability to negotiate effectively and contribute to clear, commercially focused claim strategies.
• Relationship building: Clear communication and interpersonal skills for working with brokers, insureds, legal advisers and internal business partners.
• Systems and organisation: Strong attention to detail, time management and Microsoft Office capability; experience with ECF and/or CLASS would be an advantage.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success.We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. The Company CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London). Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.