Claims Manager

CNA Hardy; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

CNA Hardy is hiring a Marine Claims Manager for its London office to lead and develop our marine claims capability, delivering technical excellence and high-quality service across the UK and Europe.

You will oversee complex claims, manage costs and reserving, and work with brokers, customers and partners to drive profitable growth while maintaining governance standards and shaping our marine proposition.

Qualifications

• Significant experience managing a diverse marine claims portfolio.
• Proven ability to lead and develop claims teams.
• Strong technical expertise from investigation to settlement.

Responsibilities

• Lead and develop marine claims professionals across UK and Europe.
• Provide direction on complex and high-value claims, including coverage and litigation strategy.
• Manage costs, performance indicators and reserving accuracy while improving efficiency.
• Build trusted relationships with brokers, customers and underwriters to deliver effective claims solutions.
• Maintain governance standards and contribute to strategic projects and product development.

Skills

Marine claims

Leadership

Complex claims

Commercial judgement

Communication

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.

We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Marine Claims Manager in our London office to lead and develop our specialist marine claims capability, delivering technical excellence, strong customer outcomes and a consistent, high-quality service across the UK and Europe.

What You’ll Be Doing:

• Team leadership: Lead, coach and develop marine claims professionals across the UK and Europe, creating a culture of accountability, collaboration and technical excellence.
• Technical oversight: Provide direction on complex and high-value marine claims, including coverage, liability, investigation, reserving, settlement and litigation strategy.
• Operational performance: Manage claims costs, performance indicators and reserving accuracy while identifying opportunities to improve efficiency and customer outcomes.
• Stakeholder engagement: Build trusted relationships with brokers, customers, underwriters and business partners to deliver effective claims solutions and support profitable growth.
• Governance and strategy: Maintain high claims, regulatory and governance standards while contributing to strategic projects and the continued development of our marine proposition.

What We’re Looking For:

• Marine claims expertise: Significant experience managing a diverse portfolio of marine claims, with strong knowledge across multiple marine products.
• Leadership experience: A proven ability to lead and develop claims teams, strengthen capability and improve performance.
• Complex claims management: Strong technical expertise in handling complex and high-value claims from investigation and reserving through to settlement.
• Commercial judgement: Sound analytical and decision-making skills, with the ability to balance customer, technical and business considerations.
• Communication and influence: Excellent negotiation and stakeholder-management skills, with the confidence to operate effectively across a complex international matrix.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.

Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.