Senior Claims Examiner - PI

00601 CNA Services (UK) Limited; City Of London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working

Competitive compensation package

Learning and development opportunities

Job summary

CNA Hardy is recruiting a Senior Claims Examiner to manage a portfolio of complex professional indemnity, cyber, and technology claims from investigation to resolution. The role requires strong technical judgement, sound negotiation, and commercial awareness within a collaborative team in a dynamic, hybrid working environment.

The successful candidate will interpret intricate policy wordings, set reserves, and provide management with clear analysis while mentoring junior colleagues and

Qualifications

• Experience handling complex professional indemnity, cyber or related commercial claims.
• Strong coverage analysis, reserving and quantum assessment skills.

Responsibilities

• Manage a portfolio of complex professional indemnity, cyber and technology claims.
• Interpret policy wordings, investigate claims and assess liability, quantum and exposure.
• Develop settlement and defence strategies with brokers, insureds, experts and legal partners.
• Set reserves and report on trends and management reporting.
• Support less experienced colleagues and ensure high-quality claim data.

Skills

Complex claims experience

Technical judgement

Negotiation skills

Commercial awareness

Professional collaboration

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry. We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Senior Claims Examiner to manage complex professional indemnity, cyber and technology claims from initial investigation through to effective resolution.

What You’ll Be Doing

• Claims ownership: Manage a varied portfolio of complex professional indemnity, cyber and technology claims within agreed authority levels.
• Coverage and investigation: Interpret complex policy wordings, investigate claims thoroughly and assess liability, quantum and exposure.
• Resolution strategy: Work with brokers, insureds, experts and legal partners to deliver timely, commercially sound settlements and defence strategies.
• Reserving and reporting: Set accurate reserves, identify emerging trends and provide clear analysis and reporting to management.
• Team contribution: Support less experienced colleagues, maintain high-quality claim data and contribute to projects and presentations.

What We’re Looking For

• Complex claims experience: Proven experience handling complex professional indemnity, cyber, technology or closely related commercial claims.
• Technical judgement: Strong coverage analysis, reserving and quantum assessment skills, with confidence working within delegated authority.
• Negotiation skills: A track record of developing effective settlement strategies and resolving challenging claims with multiple stakeholders.
• Commercial awareness: Sound knowledge of relevant legislation, regulation and market developments affecting complex claims.
• Professional collaboration: Clear communication, accurate reporting and the ability to guide colleagues while working effectively with brokers, insureds and experts.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company CNA Hardy

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London). Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.