Claims Manager

00601 CNA Services (UK) Limited; City Of London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Flexible hybrid working

Competitive compensation

Learning & development

Job summary

CNA Hardy in London is seeking a Marine Claims Manager to lead and develop our marine claims capability, delivering technical excellence and high-quality service across the UK and Europe.

You will oversee complex claims, coach teams, and work with brokers, customers and partners to drive profitability while upholding governance and regulatory standards.

Qualifications

• Significant marine claims experience across diverse portfolios.
• Proven leadership of claims teams and performance improvement.
• Strong technical skills in investigation, reserving and settlement.
• Sharp commercial judgement balancing client needs and profitability.

Responsibilities

• Lead and develop marine claims professionals across UK and Europe.
• Direct complex high-value claims from investigation to settlement.
• Manage costs, KPIs and reserving accuracy while improving outcomes.
• Engage brokers, customers and underwriters to deliver effective solutions.
• Contribute to governance and strategic development of the marine proposition.

Skills

Marine claims expertise

Leadership experience

Complex claims management

Commercial judgement

Communication and influence

Job description

The Role

We are currently hiring for a Marine Claims Manager in our London office to lead and develop our specialist marine claims capability, delivering technical excellence, strong customer outcomes and a consistent, high-quality service across the UK and Europe.

What You’ll Be Doing:

• Team leadership: Lead, coach and develop marine claims professionals across the UK and Europe, creating a culture of accountability, collaboration and technical excellence.
• Technical oversight: Provide direction on complex and high-value marine claims, including coverage, liability, investigation, reserving, settlement and litigation strategy.
• Operational performance: Manage claims costs, performance indicators and reserving accuracy while identifying opportunities to improve efficiency and customer outcomes.
• Stakeholder engagement: Build trusted relationships with brokers, customers, underwriters and business partners to deliver effective claims solutions and support profitable growth.
• Governance and strategy: Maintain high claims, regulatory and governance standards while contributing to strategic projects and the continued development of our marine proposition.

What We’re Looking For:

• Marine claims expertise: Significant experience managing a diverse portfolio of marine claims, with strong knowledge across multiple marine products.
• Leadership experience: A proven ability to lead and develop claims teams, strengthen capability and improve performance.
• Complex claims management: Strong technical expertise in handling complex and high-value claims from investigation and reserving through to settlement.
• Commercial judgement: Sound analytical and decision-making skills, with the ability to balance customer, technical and business considerations.
• Communication and influence: Excellent negotiation and stakeholder-management skills, with the confidence to operate effectively across a complex international matrix.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives. Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures. We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility to find the best solution for their clients in more than 200 countries and territories worldwide. Find out more about our Lloyd's Syndicate 382. Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London). Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs. CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.