Claims Examiner - PI

CNA Hardy; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible hybrid working

Job summary

CNA Hardy is seeking a Claims Examiner in London to manage professional indemnity and technology claims from initial coverage review to timely, cost-conscious resolution.

You will assess coverage, manage claims, gather evidence, and collaborate on settlement strategies, while maintaining accurate records and meeting regulatory requirements. This role combines analytical rigor with strong stakeholder communication.

Qualifications

• Claims knowledge and insurance principles, PI or tech risks preferred.
• Strong analytical and problem-solving abilities.
• Effective negotiation skills for settlement strategies.
• Clear communication with brokers, insureds and advisers.
• Attention to detail and Microsoft Office proficiency; ECF/CLASS helpful.

Responsibilities

• Interpret policy wording to determine cover and resolve issues.
• Set activities and reserves, approve payments within authority.
• Gather evidence and assess claims with insureds, claimants and experts.
• Collaborate on settlement or defence strategies with legal counsel and brokers.
• Maintain claim records and report developments in compliance.

Skills

Claims handling

Analytical thinking

Negotiation

Communication

MS Office

Tools

ECF

CLASS

Job description

At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.

We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.

The Role

We are currently hiring for a Claims Examiner in ourLondon office to manage professional indemnity and technology claims from initial coverage review through to timely, commercially focused resolution.

What You’ll Be Doing:

• Coverage assessment: Interpret policy wording, determine whether cover applies and escape complex coverage issues when needed.
• Claim management: Set activities and reserves, authorise payments within authority and drive claims towards timely, cost-effective outcomes.
• Investigation and evaluation: Gather evidence and assess claims through contact with insureds, claimants, witnesses and relevant experts.
• Resolution strategy: Work with legal counsel, brokers, underwriters, account representatives and insureds to agree focused settlement or defence strategies.
• Reporting and compliance: Maintain accurate claim records, report material developments and meet applicable legal, regulatory and internal requirements.

What We’re Looking For:

• Claims expertise: Practical knowledge of claims handling and insurance industry principles, ideally within professional indemnity or technology risks.
• Sound judgement: Strong analytical and problem-solving skills, with the confidence to make balanced decisions within delegated authority.
• Negotiation skills: The ability to negotiate effectively and contribute to clear, commercially focused claim strategies.
• Relationship building: Clear communication and interpersonal skills for working with brokers, insureds, legal advisers and internal business partners.
• Systems and organisation: Strong attention to detail, time management and Microsoft Office capability; experience with ECF and/or CLASS would be an advantage.

Why Join CNA Hardy?

Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.

Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success.We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.