Customer Service Representative

EQ Customer Resolutions; United Kingdom; Remoto; GBP 22.000 - 29.000; Tempo pieno

Descrizione del lavoro

EQ Customer Resolutions is offering a Customer Service Agent role focused on supporting home insurance claims. You will handle inbound/outbound calls, review online claims, and provide clear, empathetic responses to customers in a remote UK setting.

The position requires 1–3 years of telephone CS experience, with insurance knowledge advantageous. 35 hours weekly across rotating shifts; initial 3‑month term with extension potential.

Competenze

• At least 1–3 years' of telephone customer service experience.
• Financial services / insurance experience would be advantageous.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Mansioni

• Managing inbound and outbound call activity with insurance customers.
• Managing and reviewing online claims and progressing them with fair judgement and good decision‑making skills.
• Providing clear and informative responses to customers.
• Maintaining high customer experience standards with empathy.
• Creating clear and concise call notes ensuring all details are captured.
• Escalating customer queries where appropriate.
• Seeing all customer interactions through to resolution and completing associated administrative tasks.
• Take responsibility for queries/issues through to resolution.
• Manage expectations of all internal and external customers.

Conoscenze

Telephone customer service

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Descrizione del lavoro

You will play a key role in supporting customers with their home insurance claims. You’ll speak directly with customers to fully understand each situation, carefully capture the details on the systems, and then determine next steps for the claim with the appropriate follow up activity.

What you’ll be doing as a Customer Service Agent :

• Managing inbound and outbound call activity with insurance customers.
• Managing and reviewing online claims and progressing them with fair judgement and good decision-making skills.
• Providing clear and informative responses to customers.
• Maintaining high customer experience standards with empathy.
• Creating clear and concise call notes ensuring all details are captured.
• Escalating customer queries where appropriate.
• Seeing all customer interactions through to resolution and completing associated administrative tasks.
• Take responsibility for queries/issues through to resolution.
• Manage expectations of all internal and external customers.

What we’d like to see from your application:

• At least 1 - 3 years' of telephone customer service experience.
• Financial services / insurance experience would be advantageous.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Location:

Remote working within the UK.

The rate on offer:

£136.20 per day gross via umbrella.

Hours:

35hrs per week. On rotational shift across the operational hours (8am – 6pm Monday – Friday and 9am – 1pm on Saturdays)

Duration:

Initially 3 months, with opportunity to extend.