Senior Claims Adjuster

Tokio Marine Kiln; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Claims Adjuster to enhance their Claims department. In this pivotal role, you will manage complex claims while ensuring exceptional service delivery and fostering strong client relationships. Your analytical skills will be key as you navigate the intricacies of Marine and Aviation claims within the Lloyd’s market, all while championing company values and compliance. This role offers a dynamic environment focused on inclusion and continuous development, making it a perfect opportunity for a dedicated professional looking to make a significant impact.

Benefits

Flexible Working Arrangements

Inclusion Networks

CSR Activities

Diversity and Inclusion Initiatives

Qualifications

• Extensive knowledge of Marine and Aviation claims in the Lloyd’s market.
• Good understanding of market practices and TMK’s core business classes.

Responsibilities

• Delivering first-class service and managing a portfolio of claims.
• Collaborating with Underwriting teams on claims and profitability.

Skills

Marine Claims Handling

Aviation Claims Handling

Analytical Skills

Team Management

Client Relationship Management

Job description

We have an opportunity for a Senior Claims Adjuster to join our Claims department at Tokio Marine Kiln. Reporting to the Head of Marine & Aviation Claims, you will assist in delivering the TMK Claims Business Plan.

The role includes responsibility for:

1. Delivering a first-class service to all customers, through personal ownership and team management.
2. Managing a portfolio of claims, including oversight of complex claims, either personally or through team support.
3. Taking ownership of appraisal and objectives, including personal training and development to support the business plan.
4. Developing and enhancing client relationships to ensure effective delivery of claims services.
5. Collaborating with Underwriting teams on claims and wording issues to support profitable account development and retention.
6. Ensuring fair customer outcomes and commerciality in decision-making, aligned with TMK values.
7. Understanding the company's risk appetite concerning delegated authority, conduct, and financial crime.
8. Championing company values and organizational behaviors.
9. Complying with relevant rules and regulations related to financial crime and conduct.

The ideal candidate will have extensive knowledge of handling Marine and Aviation claims within the Lloyd’s market, with a good understanding of market practices and TMK’s core business classes. We seek an analytical team player willing to support cross-class skills when needed.

At TMK, we are committed to creating a safe, inclusive, and empowering environment. We offer opportunities to join inclusion networks, participate in CSR activities, and support flexible working arrangements. We value diversity, inclusion, and continuous development.

If you require reasonable adjustments or assistance during the application process, please contact [e-mail] in confidence. For application difficulties, email [e-mail].

Interested candidates are encouraged to apply or share this vacancy through social media platforms.