Senior Claims Adjuster

Zurich Insurance; London; Hybrid; GBP 50,000 - 90,000; Part time

Job summary

An established industry player is seeking a Senior Claims Adjuster to join their Specialty Claims Team. This role offers the chance to manage and settle complex claims across various lines of business, including Professional Indemnity and Cyber. You will be part of a dynamic team that values flexibility and innovation, allowing you to work part-time or full-time as needed. With a focus on professional growth and a supportive culture, this position is perfect for someone looking to make a significant impact in the insurance sector. Join a company that prioritizes employee wellbeing and offers a comprehensive range of benefits tailored to your lifestyle.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Flexible holiday options

Qualifications

• Experience in Financial Lines/Specialty Claims is essential.
• Proven experience in the London Market in a similar role.

Responsibilities

• Ensure effective and prompt settlement of claims.
• Mentor claims adjusters and provide technical guidance.

Skills

Numeracy and literacy skills

Negotiation skills

Analytical thinking

Proactive problem-solving

Technical knowledge of insurance products

Education

A level or equivalent

Relevant business/industry qualification

Tools

MS Office

Outlook

Job description

Working Hours: This role is available on a part-time, job-share or full-time basis

Location: London (Hybrid working)

Closing Date: 16th May

The opportunity

Do you have Financial Lines/Specialty Claims experience? Are you looking for the next step in your career? We would love to hear from you! By joining our Specialty Claims Team at Zurich, as a Senior Claims Adjuster, you will handle and gain experience across multiple lines of business including, Professional Indemnity, Employment Practices, Directors & Officers, Legal Indemnities, Cyber, and others.

The successful Senior Claims Adjuster will provide a quality-focused claims service and will be responsible for ensuring the effective and prompt settlement of claims notified to the Specialist Risk group, part of the Specialty Lines Claims Team.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home, or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

1. Ensure effective and prompt settlement of claims in the relevant line of business (Financial Lines/Professional Indemnity/Cyber/Legal Indemnities)
2. Investigate and negotiate claims within defined authority limits
3. Mentor claims adjusters, acting as a point of referral, technical guidance, and providing oversight (authority)
4. Responsible for file quality reviews (LMRs)
5. Setting of accurate case reserves
6. Contribute to high-level technical output from the team
7. Contribute to a positive and supportive team culture
8. Management of external counsel and experts both locally and internationally
9. Promptly handle and resolve all claims inquiries from customers, brokers, and third parties
10. Lead a market through large and/or complex claims
11. Manage situations of conflict and influence and persuade others
12. Engage proactively with a large number of stakeholders, both internally and externally

Who are we looking for?

• Numeracy and literacy skills qualified to A level or equivalent
• Computer-literate with working knowledge of Outlook and MS Office
• Proactive and innovative approach to claim solutions within a technical claims environment
• Relevant business/industry qualification
• Strong technical knowledge of products and services offered by Specialty, with wider business knowledge to support cross-sell opportunities. Knowledge or experience of Directors and Officers, Employment Practices, Professional Indemnity, Legal Indemnities, and Cyber cover is preferred.
• Astute and commercially aware with awareness of the market, business, and risks
• Understanding of legislation and legal liability
• Excellent understanding of the London Market Insurance environment
• Interpretation of policy covers
• Numerate and analytical thinker with excellent negotiation skills
• Ability to deliver Thought Leadership on key topics
• A team player with the ability to deliver excellent customer service
• Proven experience working in the London Market in a similar role

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance, and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:

At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. We’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company with a long-standing presence in the insurance industry.

We’ve committed to focusing on sustainable impact, caring about each other’s wellbeing, leveraging our diverse expertise, and developing future skills. If you’re interested in working in a dynamic and challenging environment for a company that values your creativity, initiatives, and contributions, Zurich could be the place for you. Join us and be part of something great.

Our Culture:

At Zurich, our community and diversity are core to our identity. We’re committed to fairness, respect, and inclusivity, reflecting the diversity of our customers. We prioritize our people’s wellbeing across physical, mental, social, and financial aspects, providing access to support and training. We also encourage involvement in volunteering, charitable, and community activities through our Zurich Community Trust, which has awarded over £90 million in grants and volunteer time in the UK.

So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

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