Senior Claims Adjuster

Zurich Australian Insurance Ltd.; London; Hybrid; GBP 45,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a Senior Claims Adjuster and take the next step in your career. In this dynamic role, you'll handle diverse claims across multiple lines of business, including Professional Indemnity and Cyber. You'll be part of a supportive team culture that values flexibility and innovation. With a commitment to employee well-being and development, this established industry player offers a range of benefits, including a generous pension scheme and private medical insurance. Make a difference in a challenging environment that recognizes and rewards your contributions.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Option to buy/sell holiday days

Three days paid volunteering

Discounted gym membership

Access to virtual GP appointments

Life cover - four times your salary

Up to 16 weeks' full pay for maternity leave

Access to well-being support

Qualifications

• Experience in Financial Lines/Specialty Claims.
• Strong understanding of London Market Insurance.

Responsibilities

• Ensure effective settlement of claims in Financial Lines.
• Mentor claims adjusters and provide technical guidance.
• Manage external counsel and experts.

Skills

Numeracy and literacy skills

Proactive approach to claims solutions

Strong technical knowledge of insurance products

Excellent negotiation skills

Analytical thinking

Customer service skills

Education

A level or equivalent

Tools

MS Office

Outlook

Job description

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Working Hours: This role is available on a part-time, job-share or full-time basis

Location: London (Hybrid working)

Closing Date: 16th May

The opportunity

Do you have Financial Lines/Specialty Claims experience? Are you looking for the next step in your career? We would love to hear from you! By joining our Specialty Claims Team at Zurich, as a Senior Claims Adjuster, you will handle and gain experience across multiple lines of business including, Professional Indemnity, Employment Practices, Directors & Officers, Legal Indemnities, Cyber and others.

The successful Senior Claims Adjuster will provide a quality focused claims service and will be responsible for ensuring the effective and prompt settlement of claims notified to the Specialist Risk group, part of the Specialty Lines Claims Team

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Ensure effective and prompt settlement of claims in the relevant line of business (Financial Lines/Professional Indemnity/Cyber/Legal Indemnities)
• Investigate and negotiate claims within defined authority limits
• Mentor claims adjusters, acting as a point of referral, technical guidance and providing oversight (authority)
• Responsible for file quality reviews (LMRs)
• Setting of accurate case reserves
• Contribute to high level technical output from Team
• Contribute to a positive and supportive Team culture
• Management of external counsel and experts both locally and internationally
• Promptly handle and resolve all claims enquiries from customers, brokers and third parties
• Ability to lead a market through a large and / or complex claim
• Manage situations of conflict and have the ability to influence and persuade others
• Engage proactively with large numbers of stakeholders, both internally and externally

Who are we looking for?

• Numeracy and literacy skills qualified to A level or equivalent
• Computer-literate with working knowledge of Outlook and MS office
• Proactive and innovative approach to claim solutions from working within technical claims environment
• Strong technical knowledge of products and services offered by Specialty (& wider business knowledge to support cross sell opportunities). Knowledge of/experience of at least some of Directors and Officers, Employment Practices, Professional Indemnity, Legal Indemnities and Cyber cover preferred.
• Astute and commercially aware with an awareness of the market, business and risks.
• Understanding of legislation and legal liability
• Excellent understanding of London Market Insurance environment
• Interpretation of policy covers
• Numerate and analytical thinker with excellent negotiation skills
• Ability to deliver Thought Leadership on key topics
• A team player with the ability to deliver excellent customer service
• Proven experience working in the London Market in a similar role

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly enthusiastic about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We have an environment that places real importance on our people’s well-being from a physical, mental, social, and financial perspective. We work with our well-being partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re enthusiastic about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm,Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid

The financials

• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.

Time away

• 25 days holiday a year plus bank holidays.
• You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Discounted gym membership.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
• Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.