Nonprofit SaaS Growth & Onboarding Specialist

The Access Group; Loughborough; Hybride; GBP 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

25 days leave

Health contribution

Charity days

Benefits package

Résumé du poste

The Access Group, part of Enthuse, is seeking a customer-facing sales professional to help charities find the right fundraising solutions. You will engage with small to mid-size charities, guide them from discovery to close, and support onboarding on the Enthuse platform.

You will collaborate with Sales, Customer Success and Product teams to maximize value, build lasting relationships, and drive adoption. The role blends office collaboration with flexible working in our hybrid environment, and

Qualifications

• Experience in sales, account management or customer-facing roles.
• Experience supporting onboarding, retention or account growth activities.

Responsabilités

• Manage inbound enquiries from small charities, guiding them through the sales process from discovery through to close.
• Support new customers during onboarding, helping them get set up on the Enthuse platform and feel confident using it.
• Build strong customer relationships by handling retention conversations and identifying opportunities to increase engagement with our products and services.
• Collaborate with Sales, Customer Success and Product teams to share feedback and maximize opportunities.

Connaissances

Sales experience

Account management

Onboarding

SaaS experience

Not-for-profit sector knowledge

Description du poste

The Access Group, part of Enthuse, is seeking a customer-facing sales professional to help charities find the right fundraising solutions. You will engage with small to mid-size charities, guide them from discovery to close, and support onboarding on the Enthuse platform.

You will collaborate with Sales, Customer Success and Product teams to maximize value, build lasting relationships, and drive adoption. The role blends office collaboration with flexible working in our hybrid environment, and