Charity SaaS Growth & Onboarding Associate

Access UK; United Kingdom; Hybride; GBP 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

25 days leave a year

health contribution

three charity days allocated to a good

Résumé du poste

Access Group’s Enthuse team is seeking a commercially-minded sales professional to manage inbound charity leads and guide them from discovery through to close. You’ll support onboarding, ensure confident usage of the Enthuse platform, and nurture ongoing relationships to boost product engagement.

Ideal candidates bring experience in SaaS, account management or customer-facing roles, plus a customer-first mindset.

Qualifications

• Experience in a sales, account management or customer-facing role.
• Experience supporting customer onboarding, retention or account growth activities.
• Experience working with Software as a Service (SaaS) products or other subscription-based services.
• Knowledge of the charity, fundraising or not-for-profit sector.

Responsabilités

• Manage inbound enquiries from small charities, understanding their fundraising goals and guiding them through the sales process from discovery through to close.
• Support new customers during onboarding, helping them get set up on the Enthuse platform and ensuring they feel confident using it.
• Build strong customer relationships by handling retention conversations, resolving queries and identifying opportunities to increase engagement with our products and services.
• Work closely with colleagues across Sales, Customer Success and Product teams to share feedback, maximise opportunities and deliver a great customer experience.

Connaissances

Sales experience

Customer-facing

Account management

Communication

Outils

SaaS platforms

Description du poste

Access Group’s Enthuse team is seeking a commercially-minded sales professional to manage inbound charity leads and guide them from discovery through to close. You’ll support onboarding, ensure confident usage of the Enthuse platform, and nurture ongoing relationships to boost product engagement.

Ideal candidates bring experience in SaaS, account management or customer-facing roles, plus a customer-first mindset.