SaaS Customer Growth & Onboarding Specialist

The Access Group; United Kingdom; Hybride; GBP 25 000 - 45 000; Plein temps

Avantages offerts par ce poste

25 days leave

Health contribution

Three charity days

Résumé du poste

The Access Group, including Enthuse, is seeking a motivated Sales/Account Manager to join our growing team in the UK. You will build relationships with charities, understand their fundraising goals and guide them through onboarding to ongoing success.

You'll collaborate with Sales, Customer Success and Product teams to maximise customer satisfaction, retention and growth while delivering a positive experience at every stage.

Qualifications

• Experience in a sales, account management or customer-facing role.
• Experience supporting onboarding, retention or account growth activities.
• Experience with SaaS products or subscription-based services.

Responsabilités

• Manage inbound enquiries from small charities, guiding them from discovery to close.
• Support new customers during onboarding and ensure they feel confident using Enthuse.
• Build strong customer relationships, handle retention conversations and identify opportunities to increase engagement with our products and services.
• Work closely with Sales, Customer Success and Product teams to share feedback and deliver a great customer experience.

Connaissances

Sales experience

Account management

Customer-facing

Description du poste

The Access Group, including Enthuse, is seeking a motivated Sales/Account Manager to join our growing team in the UK. You will build relationships with charities, understand their fundraising goals and guide them through onboarding to ongoing success.

You'll collaborate with Sales, Customer Success and Product teams to maximise customer satisfaction, retention and growth while delivering a positive experience at every stage.