Senior Care Operations Leader, Multi-Site (Christian)

Pilgrims' Friend Society; Lancashire; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company car available if required

Remote working

5 weeks' paid holiday per year, plus 8

Ongoing training and development

Ongoing support from management

Pension scheme

Team events

Medicash

Perkbox - including an Employee Assist

Care Friends referral scheme

Long-service rewards

Job summary

Pilgrims' Friend Society is seeking an Operations Manager to oversee a portfolio of care homes across England and Scotland. You will provide essential leadership to care and business managers and drive high-quality services rooted in our Christian ethos.

With 14 care homes and 9 housing schemes, you will align with our mission, supervise performance, manage budgets, and contribute to strategic goals while supporting succession and development across multiple sites.

Qualifications

• Experience in a multi-site operational leadership position.
• Experience of leading, coaching and developing managers.
• Minimum of 3 years' experience in a residential care setting.
• Strong understanding of care quality, compliance, and CQC standards.
• Experience of working with and supporting managers in budgets and monitoring operational performance
• Excellent communicator with strong organisational and interpersonal skills;
• Willing to travel nationwide as required (minimum once a week);
• Personally aligned with the Christian faith and supportive of our mission and values.

Responsibilities

• Support the delivery of the Society's vision for care in all residential homes;
• Line manage and develop Registered and Business Managers, providing regular supervision, appraisals, coaching and leadership development.
• To quality assure and review the performance of our schemes, supporting the managers in making the changes necessary to ensure compliance and delivery of high quality services in line with our policies and plans
• Support the Senior Leadership team and managers in developing and monitoring budgets.
• Support managers to embed our care strategy and the Way We Care across our homes
• Work alongside the Director and Assistant Director of Operations to implement strategic goals;
• Support managers in marketing, occupancy, and communications strategies for the homes;
• Serve as Head Office representative on related focus groups and on other groups as required by the Director of Operations.
• Participate in on-call support as part of the leadership team.

Skills

Multi-site leadership

Coaching managers

Budget knowledge

Excellent communication

Willing to travel nationwide

Commitment to Christian ethos

Job description

Pilgrims' Friend Society is seeking an Operations Manager to oversee a portfolio of care homes across England and Scotland. You will provide essential leadership to care and business managers and drive high-quality services rooted in our Christian ethos.

With 14 care homes and 9 housing schemes, you will align with our mission, supervise performance, manage budgets, and contribute to strategic goals while supporting succession and development across multiple sites.