Operations Manager

Pilgrims' Friend Society; Lancashire; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company car available if required

Remote working

5 weeks' paid holiday per year, plus 8

Ongoing training and development

Ongoing support from management

Pension scheme

Team events

Medicash

Perkbox - including an Employee Assist

Care Friends referral scheme

Long-service rewards

Job summary

Pilgrims' Friend Society is seeking an Operations Manager to oversee a portfolio of care homes across England and Scotland. You will provide essential leadership to care and business managers and drive high-quality services rooted in our Christian ethos.

With 14 care homes and 9 housing schemes, you will align with our mission, supervise performance, manage budgets, and contribute to strategic goals while supporting succession and development across multiple sites.

Qualifications

• Experience in a multi-site operational leadership position.
• Experience of leading, coaching and developing managers.
• Minimum of 3 years' experience in a residential care setting.
• Strong understanding of care quality, compliance, and CQC standards.
• Experience of working with and supporting managers in budgets and monitoring operational performance
• Excellent communicator with strong organisational and interpersonal skills;
• Willing to travel nationwide as required (minimum once a week);
• Personally aligned with the Christian faith and supportive of our mission and values.

Responsibilities

• Support the delivery of the Society's vision for care in all residential homes;
• Line manage and develop Registered and Business Managers, providing regular supervision, appraisals, coaching and leadership development.
• To quality assure and review the performance of our schemes, supporting the managers in making the changes necessary to ensure compliance and delivery of high quality services in line with our policies and plans
• Support the Senior Leadership team and managers in developing and monitoring budgets.
• Support managers to embed our care strategy and the Way We Care across our homes
• Work alongside the Director and Assistant Director of Operations to implement strategic goals;
• Support managers in marketing, occupancy, and communications strategies for the homes;
• Serve as Head Office representative on related focus groups and on other groups as required by the Director of Operations.
• Participate in on-call support as part of the leadership team.

Skills

Multi-site leadership

Coaching managers

Budget knowledge

Excellent communication

Willing to travel nationwide

Commitment to Christian ethos

Job description

Could you inspire and support teams to deliver outstanding care to older people?

Are you an experienced care Home Operational Manager, with a passion for helping older people flourish?

Would you like to use your leadership skills in a Christian organisation where faith and care go hand in hand?

Pilgrims' Friend Society is seeking an Operations Manager to join our dedicated team, overseeing a portfolio of care homes across the country.

You'll play a vital part in providing essential support and leadership to our care & business managers and delivering high-quality care services rooted in our Christian ethos.

We are a Christian charity with a 200-year legacy of caring for older people and equipping churches for ministry in later life. With 14 care homes and 9 housing schemes across England and Scotland, we are passionate about helping older people live fulfilled, dignified lives.

Have a watch here of "What it means for us, to work in a Christian Care Home like ours:" https://youtu.be/uCa1_BtS34w

Key Responsibilities

• Support the delivery of the Society's vision for care in all residential homes;
• Line manage and develop Registered and Business Managers, providing regular supervision, appraisals, coaching and leadership development.
• To quality assure and review the performance of our schemes, supporting the managers in making the changes necessary to ensure compliance and delivery of high quality services in line with our policies and plans
• Support the Senior Leadership team and managers in developing and monitoring budgets.
• Support managers to embed our care strategy and the Way We Care across our homes
• Work alongside the Director and Assistant Director of Operations to implement strategic goals;
• Support managers in marketing, occupancy, and communications strategies for the homes;
• Serve as Head Office representative on related focus groups and on other groups as required by the Director of Operations.
• Participate in on-call support as part of the leadership team.

About You

• Experience in a multi-site operational leadership position.
• Experience of leading, coaching and developing managers.
• Minimum of 3 years' experience in a residential care setting;
• Strong understanding of care quality, compliance, and CQC standards;
• Experience of working with and supporting managers in budgets and monitoring operational performance
• Excellent communicator with strong organisational and interpersonal skills;
• Willing to travel nationwide as required (minimum once a week);
• Personally aligned with the Christian faith and supportive of our mission and values.

This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).

Read 'What we believe' here: https://www.pilgrimsfriend.org.uk/about-us/what-we-believe

For further information on the job opportunity please read the job pack here

Hours

40 hours per week, usually worked over 5 days

"On-call" cover required to meet service demands

Benefits

• Company car available if required
• Remote working
• 5 weeks' paid holiday per year, plus bank and public holidays
• Ongoing and continuous training and development
• Ongoing support from management
• Pension scheme
• Ongoing training and support
• Team events
• Medicash
• Perkbox - including an Employee Assistance Programme
• Care Friends referral scheme
• Long-service and birthday rewards

Pilgrims' Friend Society is committed to diversity and inclusion and warmly welcomes applications from underrepresented groups, including Black, Asian, and Minority Ethnic individuals and those with disabilities.