Operations Manager

Pilgrim's; Scotland; Remote; GBP 59,000 - 65,000; Full time

Benefits offered by this job

Company car available

5 weeks’ holiday + bank holidays

Ongoing training and development

Employee Assistance Programme

Team events

Long-service rewards

Job summary

Pilgrims’ Friend Society is seeking an Operations Manager to oversee a portfolio of care homes across the country and lead care and business managers with a Christian ethos at the core.

The role requires extensive travel, strong budget and quality-management skills, and a passion for delivering high-quality care to older people in a Christian charitable setting.

Qualifications

• Experience in a multi-site operational leadership position.
• Experience of leading, coaching and developing managers.
• Minimum of 3 years' experience in a residential care setting;
• Strong understanding of care quality, compliance, and CQC standards;
• Experience of working with and supporting managers in budgets and monitoring operational performance
• Excellent communicator with strong organisational and interpersonal skills;
• Willing to travel nationwide as required (minimum once a week);
• Personally aligned with the Christian faith and supportive of our mission and values.

Responsibilities

• Support the delivery of the Society’s vision for care in all residential homes;
• Line manage and develop Registered and Business Managers, providing regular supervision, appraisals, coaching and leadership development.
• To quality assure and review the performance of our schemes, supporting the managers in making the changes necessary to ensure compliance and delivery of high quality services in line with our policies and plans
• Support the Senior Leadership team and managers in developing and monitoring budgets.
• Support managers to embed our care strategy and the Way We Care across our homes
• Work alongside the Director and Assistant Director of Operations to implement strategic goals;
• Support managers in marketing, occupancy, and communications strategies for the homes;
• Serve as Head Office representative on related focus groups and on other groups as required by the Director of Operations.
• Participate in on-call support as part of the leadership team.

Job description

Location: Remote / United Kingdom
job type: Permanent / Full-time
Sector and subsector: Facilities Management | Operations Manager
Annual Salary range:from £ 58,500.00 to £ 65,000.00

Operations Manager

Could you inspire and support teams to deliver outstanding care to older people?

Are you an experienced care Home Operational Manager, with a passion for helping older people flourish?

Would you like to use your leadership skills in a Christian organisation where faith and care go hand in hand?

Pilgrims’ Friend Society is seeking an Operations Manager to join our dedicated team, overseeing a portfolio of care homes across the country.

You'll play a vital part in providing essential support and leadership to our care & business managers and delivering high-quality care services rooted in our Christian ethos.

We are a Christian charity with a 200-year legacy of caring for older people and equipping churches for ministry in later life. With 14 care homes and 9 housing schemes across England and Scotland, we are passionate about helping older people live fulfilled, dignified lives.

• Support the delivery of the Society’s vision for care in all residential homes;
• Line manage and develop Registered and Business Managers, providing regular supervision, appraisals, coaching and leadership development.
• To quality assure and review the performance of our schemes, supporting the managers in making the changes necessary to ensure compliance and delivery of high quality services in line with our policies and plans
• Support the Senior Leadership team and managers in developing and monitoring budgets.
• Support managers to embed our care strategy and the Way We Care across our homes
• Work alongside the Director and Assistant Director of Operations to implement strategic goals;
• Support managers in marketing, occupancy, and communications strategies for the homes;
• Serve as Head Office representative on related focus groups and on other groups as required by the Director of Operations.
• Participate in on-call support as part of the leadership team.

About You

• Experience in a multi-site operational leadership position.
• Experience of leading, coaching and developing managers.
• Minimum of 3 years' experience in a residential care setting;
• Strong understanding of care quality, compliance, and CQC standards;
• Experience of working with and supporting managers in budgets and monitoring operational performance
• Excellent communicator with strong organisational and interpersonal skills;
• Willing to travel nationwide as required (minimum once a week);
• Personally aligned with the Christian faith and supportive of our mission and values.

This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).

Read 'What we believe' here: https://www.pilgrimsfriend.org.uk/about-us/what-we-believehere

For further information on the job opportunity please read the job pack here

Hours

40 hours per week, usually worked over 5 days

“On-call” cover required to meet service demands

• Company car available if required
• 5 weeks’ paid holiday per year, plus bank and public holidays
• Ongoing and continuous training and development
• Ongoing support from management
• Ongoing training and support
• Team events
• Perkbox – including an Employee Assistance Programme
• Long-service and birthday rewards

Pilgrims’ Friend Society is committed to diversity and inclusion and warmly welcomes applications from underrepresented groups, including Black, Asian, and Minority Ethnic individuals and those with disabilities.